About the course
Hotel Receptionist & Opera PMS Hotel Software
This popular classroom course, unlike other online courses offered, has been designed for individuals looking to begin a career in the Hospitality industry. Our training ensures you have all the essential skills needed to be an exceptional Hotel Receptionist, ultimately leading to employment in one of our many partner hotels.
This Hotel Receptionist & Opera PMS Hotel Software course is endorsed by the Institute of Hospitality (IOH) for its quality, innovation and industry specific modules tailored to the needs of leading hotels around the world.
Our four week course covers standard Hotel procedures, extensive use of Opera PMS Hotel Software, Brand-standards of 5* Hotels and is followed by hands-on practical sessions behind a hotel reception desk in a state of the art training room, where newly learnt skills are put into practice. All classroom sessions are taught and observed by experienced and caring hospitality trainers.
At the Academy it is our goal to ensure you acquire the essential skills under our guidance and set you on the right path for your future career. This Opera PMS Hotel Software classroom course is tailored to meet the requirements of individuals with no previous Hotel Receptionist experience. Consequently, anyone from any background, nationality or age is welcome to join the course and start a new career in this wonderful and rewarding industry.
Upon completion of the course a profile is created on our website for each graduate consisting of their CV, a professional photograph, contact details and their preferences for employment. Our partnered hotels are granted exclusive access to these profiles in order to find suitable applicants for their vacancies.
As a result of our extensive hotel connections, hospitality network and close collaboration with our partnered hotels over 95% of all our students are able to secure employment within a very short period of time upon course completion.
This unique and interactive Hotel Reception & Opera PMS Hotel Software classroom course comprises of 80 hours of training and gives you an insight into the real working environment of hotels.
Course Material covered
UK 5* Hotel procedures and brand standards:
✅ Customer service procedures; Welcoming guests upon arrival and using correct terminology
✅ Checking guests in and out and all other booking/reservation procedures
Opera PMS Hotel Software
This course is to over 85% hands-on system training and you will get extensive Opera PMS practice on:
✅ Creating bookings
✅ Check–In and Check-Out
✅ Amending bookings
✅ Processing payments
✅ Sending confirmations
✅ Using Opera PMS Options
✅ Individual and Company Profiles
✅ Profile Notes and Guest History
✅ Recording complaints
✅ Guest preferences and special requests
✅ Early arrivals and late departure procedure
✅ Processing Cancellations
✅ Introduction to Hotel Accounts
Sales and guest interaction:
✅ Role play sessions using our replica Hotel Reception desk in our classrooms
✅ Becoming familiar with hotel terminology (specific language used in the UK)
✅ Learning to up-sell a room to a guest
✅ Guest complaint handling
✅ CV writing skills; guidance on creating the correct CV for Hotels
✅ Interview techniques; guidance on how to perform in an interview
✅ Career path planning for a clear understanding of your future in the hospitality industry
Why is this course not available as an online course?
Learning a new skill is not always simple and you need support and practice if you want to be able to successfully start a new career from scratch. Yes, you can learn certain theoretical aspects of a new job online but let's be honest it is rarely fun or effective and it certainly will not give you the hands-on experience you need if you are serious about your career ambitions.
Maybe the following example will make it clearer why taking an online course will not prepare you for a job in the hotel industry:
Ask yourself "Can you really learn to drive a car by completing a simple online course?" Most certainly not! You have to physically sit in the car, feel what it is like to steer and drive on the roads and learn what challenges you may face; the instructor safely by your side to give you a helping hand and guidance when needed. The same can be said about wanting to learn and become a Hotel Receptionist. It may look simple but it requires a lot of skill and training to make it look effortless.
Remember, once employed by a hotel you will be working with a very expensive hotel software and real paying guests. No hotel will allow you to do so just because you completed a simple online course. Practicing on real paying guests, without having received the right professional training beforehand, can damage a hotels' reputation and your confidence. At Reception Academy we will help you build both, strong practical experience and confidence which will not only get you the job but help you to build the career you are aspiring to.
Our Hotel Receptionist & Opera PMS Hotel Software classroom course is not only approved by some of the biggest hotel names in the world but also endorsed by the reputable and well trusted Institute of Hospitality.
We operate on a "not for profit" basis and we are greatly supported by our partner hotels, allowing us to keep the course fees as low as possible and enabling you to start a new career at a price that most training companies charge for a two day course. Remember, valuable classroom training provided by caring trainers, using a sophisticated hotel operating software can never be replaced by generic online training that is essentially delivered by a machine and does not include hands-on experience on Opera PMS.
- £799 – This rate is the discounted rate which must be paid in full at the point of booking
- £899 – This rate may be paid in three instalments of £299.67
- £899 - This rate is the discounted rate which must be paid in full at the point of booking
- £999 - This rate may be paid in three instalments of £333
Included in the price:
✅ Reception Academy stationary to utilise during the course.
✅ Certification of completion
✅ Graduation ceremony in a 4*/5* star London Hotel
✅ Student profile, including a professional profile picture and CV accessible to all our partner hotels
✅ Active support in finding you employment upon course completion
✅ Full access to our hotel connections and network of over 1400 employers
✅ Life-time career support
✅ Complimentary tea and coffee
Course times available:
- Monday – Friday 07:30 – 11:30 or 12:00 – 16:00 or 16:30 – 20:30 – 4 weeks
- Saturday or Sunday 09:30 – 18:00 – 9 weekends (Cost of Weekend course is £899 in full on the day of booking or £999 in three payments of £333)
Please note that we require you to wear a conservative style suit on three (3) occasions, the photo, practical exam and graduation days.
On the first day and all other “non suit days” please feel free to wear anything you feel comfortable in. Your trainer will provide you with “suit day” dates in one of your first lessons
To learn more about studying at Reception Academy and how we can help you to get a head-start in hospitality, view our Student and Hotel videos or contact us if you have any further queries.
Why not come and visit us in person at Reception Academy? We would be delighted to show you around and answer any further questions you may have. Just let us know when you would like to visit and we can arrange a date and time that suits you best.