The Definitive Guide: How To Become A Hospitality Manager
Hospitality is a broad industry with so many exciting possibilities for you to pursue. If you are interested in a management career in one of the most varied industries, then this could be for you.
You must be hardworking, patient, have great attention to detail, confidence, and excellent customer service. These are just a few personal attributes that will help you to become successful.
What is a Hospitality Manager?
So, what does a hospitality manager actually do? And are you cut out to begin a career in that industry as well?
As a hospitality manager, you will be responsible for organising and managing the daily operations of the facilities, whether it be a bar, restaurant, pub or hotel. Great customer service is vital in this role, and your aim is to ensure you and your team are providing each customer with the best experience possible and making sure they leave the establishment happy and satisfied.
Hours of Work
Typically, you will work 40 hours, 5 or 6 days per week on a shift basis including evenings, early mornings, weekends and bank holidays.
That being said, your hours will depend on where you work. If you are working in a hotel or restaurant you will have to start work in the early hours of the morning and you may not finish until late at night. However, if you are working in a bar, you might not have to start work until midday.
Regardless of the setting you are working in, hospitality is a very demanding job and you will have to work very hard and long hours to tend to and please the customers. As long as the customers are awake – so are you.
So, what will your main responsibilities be as a Hospitality Manager?
Your duties will depend on where you work, but some of your responsibilities may include:
- Managing budgets and monitoring expenses
- Dealing with customer queries and complaints
- Supervise and evaluate staff, plan rotas and arrange cover for sickness and absences
- Assist in recruitment of new hospitality staff
- Control and maintain stock for catering and bar areas
- Process invoices
- Provide training to hospitality staff
- Look for opportunities to improve and innovate functions
- Ensure health and safety procedures are carried out
- Assist in the smooth running of all events and functions
Key Hospitality Manager qualifications
Do you have the qualifications to get the job?
If you want to become a hospitality manager, it is desirable to have a degree in hospitality management, or hospitality and tourism.
You could choose to work towards a diploma in hospitality management. This will take less time to complete and is still a recognised qualification that will help you to get a job.
Some other qualifications that may look good on your CV are:
- HCIMA membership
- Driving license - might be desirable
Vital Hospitality Manager Skills
Want to know if you’ve got what it takes? These are the skills you’ll need for the role.
- Organisational skills
- Customer service
- Problem solving
- Interpersonal skills
- Self motivated
- Bilingual – desired not essential
What is a Hospitality Manager’s salary?
Now we’re getting down to the nitty gritty…
As a hospitality manager you could earn between £20,000 and £35,000. Your wage will depend on the size of the company and team that you manage, the location and your experience.
How to become a Hospitality Manager
Now that you know what a Hospitality Manager does, how do you become one?
It is vital to gain experience in the industry whilst studying. It would be beneficial to do an internship to help you to put your skills into practice. This will help you to become more employable once you graduate.
You could also look for graduate schemes in the hospitality industry. This will provide you with further training and advancement to a management position
You are likely to need some further experience on your CV such as customer service and any previous management experience is favorable.
How to develop your Hospitality Manager career
How can you develop your career when you are already at management level?
Good question. You could decide to work for a larger company with more responsibilities and a larger team.
If you are getting tired of working for the same company and need a change, you could change which type of establishment that you are working in all together! This is the great thing about hospitality – there are so many different directions you could go in.
You could even take your career abroad – as you know, hospitality and tourism is prominent all over the world. You could learn so much by working in a different environment to what you are used to.
You can find some of the best Hospitality Manager roles with brands such as Handmade Burger Co, Greene King, The Hoxton and many more.
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