Visitor Services Seasonal Retail and Admissions - London

Visitor Services Seasonal Retail and Admissions (Part-Time / Seasonal 12 Hours Contract)​

Overview:

The Zoological Society of London (ZSL), a charity founded in 1826, is a world-renowned centre of excellence for conservation science and applied conservation. ZSL’s mission is to promote and achieve the worldwide conservation of animals and their habitats. This is realised by carrying out field conservation and research in over 50 countries across the globe and through education and awareness-raising at our two zoos, ZSL London Zoo and ZSL Whipsnade Zoo, inspiring people to take conservation action.

Our terrific Tigers, merry Meerkats and gorgeous Gorillas are just a few of the amazing animals who enthral our visitors of all ages. We want you to work hard at having fun making special memories for our visitors whilst helping us raise funds for our vital conservation work all over the world.

Role Profile:

We are looking to build our Retail & Admission team for our best ever summer season at ZSL London Zoo. Whether you are one of our front line stars on Admissions, or based in our incredible gift shops, your interaction with our customers must have that extra factor that will make their day. As a result, we need confident, dedicated individuals to help deliver the best possible experience for our visitors across our shops and ticket entrances.

Main Duties and Responsibilities:

• Ensure that all shops areas are fully operational and that any issues are raised with the Retail management team.
• Maintaining a high level of customer service, dealing efficiently and courteously with any questions or requested information.
• Maintain hygienic storage and effective stock date rotation for all perishable goods.
• Maximise revenue for the charity by proactively upselling to our visitors and maintaining good stock levels in all outlets through regular stock replenishment.
• Ensure that all business systems and operational procedures are followed.
• Develops and maintains good up to date knowledge of all retail promotions and zoo activities actively promoting and looking for opportunities to up sell the same.
• Takes care in the security and accuracy of all areas of cash handling. If any anomalies are detected ensures that the Team Leaders are informed immediately.
• Play an active part in ensuring that the departments KPI targets are met through the active selling of products through the Retail outlets.
• Uses initiative to suggest ways to promote our brand values and conservation messages.
• Follows security procedures to ensure the protection of staff, visitors and ZSL’s assets. Reporting any issues immediately to a line manager.
• Be approachable and courteous to all visitors and team members at all times.

Person Specification:

Although experience matters to us we are more focused on getting the right person for the role. As a result, candidate will ideally:

• A positive can-do attitude is essential.
• Strong communication skills are essential.
• Previous customer service skills.
• Be self-driven and passionate about selling.
• An understanding of appropriate cash-handling procedures.
• Have experience working in a fast paced environment.
• Be a strong team player with effective communication and interpersonal skills.
• Ability to work a flexible schedule to meet the needs of the business, including evening/weekend and bank holiday shifts.
• An interest in animal conservation is desirable.

To Apply:

Applicants will need to upload their CV and covering letter (detailing relevant experience and skills, stating why they want the position and including details of availability) and can do this by clicking the "Apply for this job online" button. 

Closing date for applications: Midnight Thursday 19^th January 2017