Deputy Manager - Fort William

Fort William, Highland
£15,647 pa
24 Feb 2017
24 Mar 2017
Full Time

It’s no surprise we’re known as the Home of Betting. Here at William Hill, we have a long and proud history. Founded in 1934, we’ve become famous for our expertise, great customer service and forward-thinking approach. And we’ve since grown into a global company. Not to mention one of the biggest names with multi channels online, on the high street, on the telephone and mobile.

We’re now there behind every bet and every game. Choose a career at William Hill, and who knows. You could help us write the next chapter of the William Hill Story.

As a Licensed Betting Office Manager you will be fully responsible for maximising profit in your shop by managing the business effectively and ensuring the commitment of the shop team to deliver William Hill’s competition beating service.

Essential skills/behaviours  

Branch Management

Effectively manage the branch within the company rules, policies and procedures 

Ensure the successful delivery of William Hill’s competition beating service
Monitor and act in response to competitor activity

Staff Management

Effectively manage all team members and ensure they adhere to company rules, policies and procedures including Industry regulations. 

Effectively performance manage all team members. 

Ensure the branch team are trained and developed to their maximum potential

Customer Service

Ensure the delivery of the highest levels of customer service by all of the team all of the time

Planning and Development

Assist the Area / District Operations Managers in preparing an annual operations plan for the branch, in turn making them aware of development opportunities.

We are a fast-paced 7 day-a-week business and our busiest times are very much dictated by the sporting calendar. Bearing this in mind you must be flexible and adaptable as our working patterns include weekends, Bank Holidays and evenings.

 

Other Information   Your love for people and passion for outstanding customer service will drive your success and our comprehensive training programme will really help your career to develop.