Membership Administrator

Virginia Water, Surrey
£18,000 - £20,500 pro rata including an excellent benefits package
10 Jan 2017
07 Feb 2017
Full Time, Temporary

Wentworth Club is looking for a Membership Administrator to join our team on a 12 month fixed term contract. The successful candidate must be available to start immediately.

Wentworth Club is one of the world’s finest private members’ golf and country clubs, and is famous for its Championship golf, three outstanding courses, and a Tennis & Health Club that sets the standard in its class. We are currently undergoing a multi-million pound refurbishment and we are looking for a Membership Administrator to join us during this busy, yet exciting time.

As Membership Administrator you will be the first point of contact for all membership queries, therefore exceptional customer service skills are essential. This is in addition to providing support to the Membership Manager and Membership team in all aspects of the membership function to ensure a seamless service is provided to our members.

Our Membership Administrator will be responsible for:

  1. Liaising with the Sales Department to process all new Membership applications in all categories of Membership, to include raising and forwarding new joining invoices and upon receipt of payment the distribution of New Members pack.
  2. Providing the Sales Department with administrative support for Company Membership to include arranging replacement bag tags and membership cards and maintaining all mailing details.
  3. Updating Membership records of all Members both on the computer system and in the individual files.
  4. Organising the printing and distribution of Bag Tags and Membership Cards and monitoring stock levels, re-ordering when necessary.
  5. Allocating and invoicing for lockers, bag storage and buggy storage.
  6. Dealing with high volume of telephone/email member queries regarding their account
  7. Taking Levy Top ups and renewal payments
  8. Scanning correspondence to membership files
  9. Assisting with the annual renewal of all subscriptions.
  10. Assisting Membership Manager with administration

What we are looking for from our successful candidate:

  • GSCE grades A - C in English Language and Literature
  • Strong administration, correspondence and data entry skills
  • Experience in Customer Service would be beneficial
  • A confident self-starter with the ability to use initiative to complete the task at hand
  • An enthusiastic and positive personality with excellent telephone manner
  • Proficient in Microsoft Office with intermediate knowledge of Excel
  • Efficient and highly organised with excellent attention to detail
  • Ability to handle and process high volumes of paperwork
  • Previous accounts experience and/or purchase ledger experience desirable
  • Passion for Golf or fitness an advantage but not essential

Benefits:

Our successful Membership Administrator will receive a competitive salary along with an award winning benefit package including:

  • Use of our 5-star prestigious facilities including our 3 championship standard golf course, along with all of our Tennis & Health facilities (gym, studio classes, tennis courts, indoor swimming pool and spa)
  • Discounted dining at our 5-star food & beverage outlets
  • Discount on retail in both our Spa and Pro Shop
  • Company Pension Scheme
  • Free meals on duty
  • Free parking
  • Uniform

Subsidised accommodation in the prestigious Virginia Water area, within walking distance of the Club, is available for this role.

Training & Development:

We also offer excellent training and development programmes for those who would like to take a step up the career ladder. We are a company continually evolving, developing and growing. A company full of opportunities!