Customer Services Advisor - Seaford

Customer Services Advisor - Downs Leisure Centre

Reporting to: Area Manager

Hours: 29.33 hours/week

Salary: £12,589.34 per annum

Background

Wave Leisure Trust Ltd. (WLT) was formed in 2006 as a registered charitable company limited by guarantee. The Trust manages eight facilities on behalf of Lewes District Council, East Sussex County Council, and in partnership with Seaford Head Sc hool, Ringmer Community College, Priory School and Newhaven Town Council.

The WLT Team bring considerable experienced in the management of all aspects of community leisure, sports and recreation services and activities, such as leisure centres, swimming pools, health and fitness suites and athletics tracks, as well as associated activities.

The Post in Context

We have taken positive steps in developing our site management’s approach to the ‘customer’s journey’. Through investment in facilities, systems and processes we have experienced growth in participation but it is essential for us to continue to explore new opportunities for investment and partnership, to inspire active lifestyles within our communities.

In addition, with the potential for Lewes District Council (LDC) to bring the Newhaven Fort into WLT we are at an exciting and pivotal point in WLT’s growth and we require a dedicated professional to ensure WLT continues to build a business committed to ‘excellence’.

As the first point of contact y ou will be critical in providing a first class customer services experience by welcoming customers positively and ensure efficiency of service and administration at reception.  

Customer Service

The priorities of the CSA’s are:

1. To provide a friendly and efficient service to all customers.
2. To pro - actively provide information to promote the Centre to the public at all times.
3. To respond positively to customer enquiries.

Reception

• To answer, promptly, incoming telephone calls
• To welcome and acclimatise visitors to the centre
• To direct customers to the correct place of activity
• To control entry and exit systems
• To use PA systems for information and control
• To maintain a clean and tidy reception area
• To be smartly presented in the Wave Leisure uniform at all times.

Administration

• Responsible for the smooth operation of the booking system embracing system enhancements
• To control and cash up all monies during the session in accordance with the financial regulations.

Promotion of Centre

• To promote the sale of goods and memberships
• To enrol and issue cards in relation to memberships and categories available
• To deal with customer enquiries regarding programme and course details, first aid, lost property etc

Other Duties

• To carry out other duties as required
• To adhere to Wave Leisure Trust’s policies and procedures

Closing date: Thursday 3rd November 2016