Service Manager

Virgin Active
Cannon Street, London
Competitive salary + excellent benefits
27 Feb 2015
27 Mar 2015
Walbrook04
Full Time

You’re smart, polite and personable. What’s more, you have excellent organisational skills and a flair for five star customer service. In short, you’re ideal for the role of Service Manager at our Virgin Active Classic club.

Part of one of the UK’s most prestigious group of companies, the luxurious Virgin Active Classic clubs are the ultimate choice for those who want the very best in lifestyle, service and fitness.

And right now, we’re looking for a Service Manager who will ensure every one of our members’ visits is as convenient and enjoyable as possible. You’ll support every department, ensuring perfect execution of daily club operations whilst on shift, so that all facilities and equipment are clean, safe, well presented and functional in line with our brand standards at all times.

Duties include:

  • Be responsible for opening or closing the club, adhering to company procedures & checklists.
  • Ensure the smooth running & timeliness of all operations within the club whilst on shift, including studio classes, inductions, events and all appointments, maintaining communications with relevant departments & members at all times.
  • Ensure brand standards, H&S, cleanliness & a good working use of all facilities, as well as taking ownership of any maintenance issues. Escalate any on-going issues to relevant HoD or GM.
  • Continual interaction with members & maintaining a club presence whilst on shift, being proactive and anticipating issues before they arise.
  • Ensure adequate staff coverage in all departments and deal with any staffing issues to arrange cover or personally conduct breaks.
  • Ensure that all pool users are safe by managing Lifeguard resources appropriately, covering breaks & rota gaps personally conducting lifeguard duties.
  • Take ownership of member feedback to resolve any problems through relevant HoD.
  • Person in charge for any Emergency situation; including First Aid requirements, Fire Evacuations etc.
  • Line management of Membercare (cleaning) team; including recruitment, training, development & performance management, as well as rota’s, payroll & day to day management.
  • Act as point of contact for any external visitors or contractors, communicating, taking deliveries & ensuring company procedures are followed where necessary.

Articulate and proactive, we’re looking for someone who can work well under pressure and thrives in a fast paced environment.

Requirements of successful candidate:

  • Operational experience in a customer facing environment (ideally gained in a prestigious hospitality of health & fitness environment).
  • Excellent communication skills & a professional demeanour at all times.
  • Previous supervisory experience.

This is a full time role working 40 hours per week; flexibility is required to meet the needs of the business. Shift times vary to suit club opening times and include early, late and weekend shifts, as well as bank holidays.