Receptionist - London

Receptionist

The Zetter Townhouse Marylebone is a 24-bedroom Georgian townhouse and cocktail lounge which enjoys an enviable location on Seymour Street. The Townhouse features a spectacular Rooftop Apartment with a roof terrace and al fresco bath, 21 bedrooms and 3 studio suites. While the Townhouse in Clerkenwell is known as the home of Zetter's Great Aunt Wilhelmina, the Marylebone property is that of our Wicked Uncle Seymour.

The Cocktail Lounge is a collaboration between The Zetter Group, Tony Conigliaro (Drinks Factory and 69 Colebrooke Row) and chef Bruno Loubet. Stuffed full of oddities and curios, with an open fire crackling in the grate, the relaxed, informal sitting room is equally suited to a lazy afternoon as it is a night of uproarious revelry.

For all of us at The Zetter Group, the guests' experience is paramount, and while it may be the award winning interior design or the buzzy atmosphere that the guests first notice on arrival, it is the helpful, charming, smiling and knowledgeable team that they remember long after they leave. Our people are our secret weapon! And this is your chance to become part of our expanding family.

What does the ROLE look like?

• You will ensure all guests are checked in efficiently and with the highest level of hospitality being extended.
• Ensure that any reservation taken at the front desk is accurately recorded.
• Ensure a full handover is carried out at end of every shift. Handover and Daily task sheet must be completed.
• Possess full knowledge of every room type.
• Actively communicate to relevant departments regarding cleanliness and repairs in the building and bedrooms.
• Ensure all charges are posted in correct way and with the correct amount to guest and meeting room accounts, prior departure.
• Ensure that all guest comments are dealt with in an effective and speedy manner in order to facilitate good guest relations.
• Have a full knowledge of the items offered in the Rooms Service menu.
• Understand and demonstrate correct procedures regarding the acceptance of foreign currencies, credit cards and cash in accordance with the hotel credit policy.

What we are looking for in YOU.

• Exceptional customer service skills.
• Previous experience as a Receptionist within a hotel environment.
• Knowledge of Protel desirable.
• Extremely organised with the ability to multi-task.
• A confident self-starter, comfortable working in a high-pressure environment.
• Keen eye for detail.
• Flexibility to respond to a variety of work situations.
• An effective communicator with the ability to manage relationships with both peers as well as senior management.
• A team player with a cool head and ability to work collaboratively with others towards team goals.

Like our colleagues, our BENEFITS are of the finest selection

• Working with a passionate and fun team of hospitality professionals.
• Competitive salary paid by hour, referral bonuses and rewards for implemented ideas you suggest.
• Growing our own people with excellent Career development opportunities.
• Access to private loans and travel card loans.
• Preferential room rates for both you and your friends and families.
• Discounts on food and drink throughout The Zetter Group.
• Annual social events.
• Employee benefits such as weekly massages, English lessons and childcare vouchers.
• Additional days holiday for every year of service.
• Group Bonus Pool for long serving team members

Now, it’s your turn to apply, if you feel that you fit the above and are keen to join.

Only successful applicants will be contacted. No agencies please