Night Porter - The Zetter Townhouse, Marylebone

The Zetter Townhouse Marylebone is a 24-bedroom Georgian townhouse and cocktail lounge which enjoys an enviable location on Seymour Street. The Townhouse features a spectacular Rooftop Apartment with a roof terrace and al fresco bath, 21 bedrooms and 3 studio suites. While the Townhouse in Clerkenwell is known as the home of Zetter's Great Aunt Wilhelmina, the Marylebone property is that of our Wicked Uncle Seymour.

The Cocktail Lounge is a collaboration between The Zetter Group, Tony Conigliaro (Drinks Factory and 69 Colebrooke Row) and chef Bruno Loubet. Stuffed full of oddities and curios, with an open fire crackling in the grate, the relaxed, informal sitting room is equally suited to a lazy afternoon as it is a night of uproarious revelry.

For all of us at The Zetter Group, the guests' experience is paramount, and while it may be the award winning interior design or the buzzy atmosphere that the guests first notice on arrival, it is the helpful, charming, smiling and knowledgeable team that they remember long after they leave. Our people are our secret weapon! And this is your chance to become part of our expanding family.

What does the ROLE look like?

• Full-time role
• Be an expert on all items on offer from the food and drink menus, in particular the room service menu and deliver to rooms/serve customers as and when required.
• Responsible for all aspects of Front of House operations including but not limited to Checking in a Guest/ Transporting Luggage/ Rooming of Guest/ Answering Telephone, Food and Drink Service, Breakfast Service, Fire Evacuation, Emergency Response, Hotel Security.
• Assisting the Floor and Bar Teams during the busy evening service.
• Assisting the Night Manager to record and promptly resolve issues or emergencies that arise.
• Act in accordance with all security and emergency procedures and manage the instigation of these, as required.
• Attend appropriate training courses, when required, and assist with the Night Team’s training and development efforts.
• Carry out any other reasonable duties as requested by Restaurant Manager/Operations Manager/ General Manager

What we are looking for in YOU.

• Eager to learn about the food and drink industry 
• Passion for hospitality
• Previous experience in customer facing role
• Experience within a high quality customer care environment
• Good Communication skills
• Great attention to detail

Like our colleagues, our BENEFITS are of the finest selection

• Working with a passionate and fun team of hospitality professionals.
• Competitive salary paid by hour, referral bonuses and rewards for implemented ideas you suggest.
• Growing our own people with excellent Career development opportunities.
• Access to private loans and travel card loans.
• Preferential room rates for both you and your friends and families.
• Discounts on food and drink throughout The Zetter Group.
• Annual social events.
• Employee benefits such as weekly massages, English lessons and childcare vouchers.
• Additional days holiday for every year of service.
• Group Bonus Pool for long serving team members.

Now, it’s your turn to apply, if you feel that you fit the above and are keen to join.

Only successful applicants will be contacted. No agencies please