Head Therapist - London

Head Therapist - The Ned, New Opening

Reporting to: Spa General Manager

Role Based: The Ned, Poultry, London

We are now recruiting for our new hotel that is one of the most exciting upcoming openings by Soho House & Co and Sydell Group.

Who We Are…

Soho House & Co is a collection of private members' clubs and restaurants, catering to those in the film, media, fashion and creative industries. The company has unique ventures throughout the UK, USA and Europe. In addition, we also have exciting new openings planned around the globe including Japan, China and India.

The Hotel…

Located on Poultry Street, this new hotel is one of the most exciting upcoming openings by Soho House & Co. The new project is a joint venture with Sydell group, a US hotel developer. We’re developing a Grade I listed building in the heart of the City to become a destination hotel with over 250 bedrooms. The hotel will have a gym, Cowshed spa as well as 9 restaurants, bars and extensive event spaces. There will also be member’s facilities, where members can enjoy the rooftop pool or in the member’s club.

The Role…

As an Ambassador of treatment standards for The Ned, the Head Therapist is responsible for making sure all guests receive a brilliant service.  Provides support to the Spa General Manager in the smooth running of the treatment department, maintaining a high standard of treatments, cleanliness and motivation within the team.  Carries out inductions for new therapists and conducts regular training of Spa and Hotel brand standards. Responsible for driving treatment revenue and retail sales through motivating all therapists to achieve sales targets.

Main responsibilities

• Maximise revenue by driving the therapist team to up sell treatments and retail.  
• Monitor therapist retail targets, providing motivation and training to ensure personal and team targets are met.
• Assist the Spa General Manager with monitoring individual sales 
• Maintain a sound knowledge of all treatments, packages and any promotions.
• Participate in demonstrations/events as required.
• Drive revenue of treatments and spa programmes through effective scheduling and yield management.
• Responsible for maintaining standards of cleanliness, hygiene and professional presentation of the treatment rooms and therapist preparation areas through daily spot checks and walk rounds
• Support the Spa Sales & Reservations Team where required including spa tours, reservations, guest check-in/out, retail and gift certificate sales.
• Maintain the highest standard of guest service by following The Ned protocols and displaying genuine care and attention to detail.
• Ensure therapists consistently record guest preferences, accurately updating guest profiles and communicating any relevant information to colleagues.
• Protect confidentiality at all times including personal data, medical details and any information provided in confidence by the client.

Essential Skills / Experience:

• Beauty Therapy Experience for at least 5 years
• Proven Track record in therapy training
• 2 years’ experiences at supervisory level
• Motivate and maintain positive staff moral
• Perform job functions with minimal supervision
• Work cohesively with co-workers as part of a team
• Attention to detail on all aspects of Spa
• Maintain Hygiene Standards, Health and Safety
• NVQ 1,2 3 Beauty / CIBTAC

Desirable Skills

• CIDESCO
• Trained in Cowshed, Cheeky or Neville’s Brands
• Electrical Therapy Experience
• Opening Experience
• Hotel Spa Experience
• Supervising a team of 10 or more

We offer:

• One of the most competitive salaries in the industry.
• 28 paid holidays per annum inclusive of bank holidays
• Salary exchange schemes, such as childcare vouchers and cycle-to work scheme
• Complimentary meals on duty
• Annual staff events
• Discounted rates at The Ned
• Fantastic career growth opportunities.

Only those eligible to work in the UK or have a valid UK work permit/visa will be considered for the above position