Spa Sales Manager - London

Recruiter
The Ned
Location
Poultry Street, London
Salary
Competitive
Posted
16 Nov 2016
Closes
14 Dec 2016
Sector
Sales & Marketing jobs, Sales, Sales Manager, Spa, Massage & Beauty jobs, Spa Management
Job Type
Full Time

Spa Sales Manager - The Ned, New Opening

Reporting to: Spa General Manager

Role Based: The Ned, Poultry Street, London

We are now recruiting for our new hotel that is one of the most exciting upcoming openings by Soho House & Co and Sydell Group.

Who We Are…

Soho House & Co is a collection of private members' clubs and restaurants, catering to those in the film, media, fashion and creative industries. The company has unique ventures throughout the UK, USA and Europe. In addition, we also have exciting new openings planned around the globe including Japan, China and India.

The Hotel…

Located on Poultry Street, this new hotel is one of the most exciting upcoming openings by Soho House & Co. The new project is a joint venture with Sydell group, a US hotel developer. We’re developing a Grade I listed building in the heart of the City to become a destination hotel with over 250 bedrooms. The hotel will have a gym, Cowshed spa as well as 9 restaurants, bars and extensive event spaces. There will also be member’s facilities, where members can enjoy the rooftop pool or in the member’s club.

The Role:

The Head of Spa Sales is responsible for driving the revenue of all business centres in the spa through effective scheduling, yield management and sales.  As an Ambassador for the spa this role ensures outstanding service driving and delivering Cowshed and Hotel brand standards.  Provides support to the Spa Director as a Duty Manager and oversees the personnel management of the Spa Reception and Sales Team.

Essential Skills / Experience:

  • Current / previous experience as a Spa Manager / Reception Manager or Spa Membership Manager in a busy high-end environment managing a strong team of Receptionists/ reservationists.
  • Exceptional communication skills (verbal, listening, writing)
  • Able to work alone and within a team
  • Experience in KPI reporting and Budgets
  • Pro-active and reliable
  • Proven track record on achieving targets
  • Great customer service skills
  • To consistently deliver the very highest of standards to ensure every guest has an experience that exceeds their expectation
  • Must have the ability to lead, multi-task, and make sound decisions in fast-paced environment;
  • IT skills including experience of spa soft systems including configuration and set up
  • Have strong organisational and administration skills with close attention to detail
  • Experience of representing a spa as a Duty Manager

Desirable Skills / Experience/ Qualification:

  • Opening experience
  • Sales Experience
  • A hospitality or Spa-related degree or diploma
  • Fluency in a second language
  • Food and Beverage Experience
  • First Aid Qualification
  • Life Guard Qualification
  • Pool Plant Trained
  • Management/ Sales of Hair salon
  • Management /Sales of Fitness Department
  • Trained in Cowshed, Cheeky or Neville’s Brands

We offer:

  • One of the most competitive salaries in the industry.
  • 28 paid holidays per annum inclusive of bank holidays
  • Salary exchange schemes, such as childcare vouchers and cycle-to work scheme
  • Complimentary meals on duty
  • Annual staff events
  • Discounted rates at The Ned
  • Fantastic career growth opportunities.

Only those eligible to work in the UK or have a valid UK work permit/visa will be considered for the above position