Assistant Night Manager - Macclesfield

Assistant Night Manager (Full Time) - Shrigley Hall Hotel Golf & Country Club

More about the role

The main purpose of the Assistant Night Manager role is to support the Night Manager with the smooth running of the hotel from 11.00pm to 7.00am daily. This is a hands on role requiring some general Night Porter duties as well as some Management activities.

Key responsibilities of the Assistant Night Manager include:

• Reception duties: checking guests in and out of bedrooms, answering telephone calls and servicing all guest requests.
• Running the night audit when the Night Manager is not on duty and additionally as and when requested.
• Completing hotel walk rounds throughout the night ensuring security and fire safety, addressing and/or reporting any issues or shortfalls in standards.
• Dealing with issues occurring at night which involves complaint handling and managing difficult people/ situations.
• Clearing and setting up conference/ function rooms.
• Basic food preparation and delivery of room service to guests.
• Service of food and drink in the hotel bar after hours.
• Leadership and management of the Night Team.
• Ensuring all colleagues on duty are performing their job role and are working to the Hotel & Company standards, policies and procedures.
• Conducting and managing evacuations of the whole hotel should the alarm sound during the Night.
• Providing general customer service, ensuring complete guest satisfaction is achieved at all times.
• Performing basic accounting activities to support our Finance department.

What we are looking for in you:

To successfully fill this role, you should maintain the attitude, behaviours, skills, & values that follow:

• Good communication skills
• Good interpersonal skills
• The ability to work well as part of a team
• The ability to remain calm under pressure
• Good numeracy and literacy skills
• Tact and diplomacy
• Patience
• Self-motivation
• A warm and open personality
• Problem-solving skills
• Good organisational skills

Salary and benefits:

Benefits are non-contractual and may vary according to status and length of service.

• £18,000.00 per annum (dependent on experience)
• Substantially discounted stays across the Group including friends and family
• 28 days holidays including bank holiday allowance
• Discounted Food and Beverage
• High Street Discount incentive scheme
• Service incentive scheme
• Eye care vouchers

If this sounds like you, then please press apply and include your CV and covering letter, detailing you current/most recent remuneration as part of our online application process.

About Us

The Hotel Collection has unique properties and gives us the opportunity to break free from the big corporate chains’ approach to hospitality in the UK, so our teams have more freedom to achieve our financial, service and people objectives. Our aim is to provide ‘Positive impressions. Lasting memories’.

Assistant Night Manager – 4* Hotel Group Shrigley Hall Hotel Golf & Country Club

Housed in an extravagant historic mansion, The Shrigley Hall Hotel, Golf & Country Club enjoys a quiet location with breath-taking views across the Peak District National Park and the Shrigley golf course. The accommodation offers 148 elegant bedrooms with a selection of premium and deluxe standards. The Shrigley Hall Hotel is situated in the quaint village of Shrigley, near Macclesfield in Cheshire (within easy reach of the M6 and M56; just 15 minutes from Manchester Airport).