Reservation Agent - Alcester
- Recruiter
- The Hotel Collection
- Location
- Alcester, Warwickshire
- Salary
- £7.50 per hour
- Posted
- 30 Mar 2017
- Closes
- 27 Apr 2017
- Sector
- Hotel jobs, Hotel Receptionist, Revenue Manager, Spa, Massage & Beauty jobs, Spa Receptionist
- Job Type
- Full Time
Reservation Agent 24 hours per week (Maternity Cover) - Billesley Manor Hotel
More about the role
- Handling telephone and internet enquiries through to booking
- To work as a team to achieving departments and hotel targets
- Greeting guests over the phone in a friendly, courteous manner
- Recording reservation information accurately
- Recording requests for special accommodation and suites
- Creating opportunities for enhancing the guest experience through promoting additional services offered
- Dealing with assigned incoming correspondence, emails and reservation messages in a timely and accurate manner
What we are looking for in you:
To successfully fill this role, you should maintain the attitude, behaviours, skills, & values that follow:
- Excellent written and verbal English
- Good interpersonal skills
- The ability to work well as part of a team
- Good numeracy and literacy skills
- Flexibility
- Tact and diplomacy
- Patience
- Self-motivation
- A warm and open personality
- Problem-solving skills
- Good organisational skills
- Proven sales skills
- Experience of computerised hotel reservation booking system advantagous
Salary and benefits:
Benefits are non-contractual and may vary according to status and length of service.
- £7.50 per hour (24 hours per week - flexible on days)
- Maternity Cover
- Substantially discounted stays across the Group including friends and family
- 28 days holidays including bank holiday allowance
- Discounted Food and Beverage
- High Street Discount incentive scheme
- Service incentive scheme
- Eye care vouchers
- Free meals on duty
- Complimentary use of the Hotel leisure facilities
- Excellent training and development opportunities
If this sounds like you, then please press apply and include your CV and covering letter, detailing you current/most recent remuneration as part of our online application process.
NO AGENCIES
About Us
The Hotel Collection has unique properties and gives us the opportunity to break free from the big corporate chains’ approach to hospitality in the UK, so our teams have more freedom to achieve our financial, service and people objectives. Our aim is to provide ‘Positive impressions. Lasting memories’
Reservation Agent – 4* Hotel Group Billesley Manor Hotel
A luxury country house hotel near Stratford-upon-Avon, the 4 star Billesley Manor Hotel is perfect for holidays & short breaks in Warwickshire. It boasts 72 rooms which have been styled to reflect the history & elegance of the Manor. The converted Tithe Barns adjacent to the Manor house offer spacious contemporary rooms. Surrounded by 11 acres of Warwickshire countryside, the hotel is just three miles from Stratford-upon-Avon & 12 miles from Warwick.