Reception Supervisor - Alcester

Alcester, Warwickshire
Up to £16,500.00 per annum
17 Feb 2017
17 Mar 2017
Full Time

Reception Supervisor - The Billesley Manor Hotel, Stratford-upon-Avon

More about the role:

  • You'll lead shifts on the Reception Desk handle check in and check out to give a great first and last impression making sure that our customers have everything they need to be comfortable.
  • You'll ensure any problems that arise during a shift are handled with care to ensure our customer's enjoyment of their stay is not affected.
  • The Reception Supervisor will support and coach less experienced members of the team during shifts.
  • Ensure that service standards are consistently exceptional and that every guest's experience is seamless at the Reception Desk.
  • Act as an important point of contact between the Head of Department and the guests and ensure feedback and information is communicated properly.

What we are looking for in you:

To successfully fill this role, you should maintain the attitude, behaviours, skills, & values that follow:

  • Ability to work a flexible rota including evening & weekend work where required.
  • Good communication skills.
  • Good interpersonal skills.
  • The ability to work well as part of a team.
  • The ability to remain calm under pressure.
  • Good numeracy and literacy skills.
  • Tact and diplomacy.
  • Patience.
  • Self-motivation.
  • A warm and open personality.
  • Problem-solving skills.
  • Good organisational skills.

Salary and benefits:

Benefits are non-contractual and may vary according to status and length of service.

  • Up to £16,500.00 per annum dependent on experience
  • Substantially discounted stays across the Group including friends and family
  • Complimentary use of the Leisure Club and facilities at the Hotel
  • 28 days holidays including bank holiday allowance
  • Discounted Food and Beverage
  • High Street Discount incentive scheme
  • Service incentive scheme
  • Eye care vouchers

If this sounds like you, then please press apply and include your CV and covering letter, detailing you current/most recent remuneration as part of our online application process.

NO AGENCIES

About Us

The Hotel Collection has unique properties and gives us the opportunity to break free from the big corporate chains’ approach to hospitality in the UK, so our teams have more freedom to achieve our financial, service and people objectives. Our aim is to provide ‘Positive impressions. Lasting memories’

Reception Supervisor – 4* Hotel Group Billesley Manor Hotel

A luxury country house hotel near Stratford-upon-Avon, the 4 star Billesley Manor Hotel is perfect for holidays & short breaks in Warwickshire. It boasts 72 rooms which have been styled to reflect the history & elegance of the Manor. The converted Tithe Barns adjacent to the Manor house offer spacious contemporary rooms. Surrounded by 11 acres of Warwickshire countryside, the hotel is just three miles from Stratford-upon-Avon & 12 miles from Warwick.