Reservation Agent - Cheshire

Reservation Agent - Cheshire nr, Macclesfield

Full Time and Part time roles available

Hours between 8am-8pm weekdays and weekends

£15,000-£16,000 (pro rata for part time roles)

More about the role

• Handling telephone and internet enquiries through to booking
• To work as a team to achieving departments and hotel targets
• Greeting guests over the phone in a friendly, courteous manner
• Recording reservation information accurately
• Recording requests for special accommodation and suites
• Creating opportunities for enhancing the guest experience through promoting additional services offered
• Dealing with assigned incoming correspondence, emails and reservation messages in a timely and accurate manner

What we are looking for in you:

To successfully fill this role, you should maintain the attitude, behaviours, skills, & values that follow:

• Excellent written and verbal English
• Good interpersonal skills
• The ability to work well as part of a team
• Good numeracy and literacy skills
• Flexibility
• Tact and diplomacy
• Patience
• Self-motivation
• A warm and open personality
• Problem-solving skills
• Good organisational skills
• Proven sales skills
• Experience of computerised hotel reservation booking system advantagous

Salary and benefits:

Benefits are non-contractual and may vary according to status and length of service.

• £15,000 -£16,000 dependant on experience
• Substantially discounted stays across the Group including friends and family
• 28 days holidays including bank holiday allowance
• Discounted Food and Beverage
• High Street Discount incentive scheme
• Service incentive scheme
• Eye care vouchers
• Free meals on duty
• Complimentary use of the Hotel leisure facilities
• Excellent training and development opportunities

If this sounds like you, then please press apply and include your CV and covering letter, detailing you current/most recent remuneration as part of our online application process.

Housed in an extravagant historic mansion, The Shrigley Hall Hotel, Golf & Country Club enjoys a quiet location with breathtaking views across the Peak District National Park and the Shrigley golf course.

The accommodation offers 148 elegant bedrooms with a selection of premium and deluxe standards.

The Shrigley Hall Hotel is situated in the quaint village of Shrigley, near Macclesfield in Cheshire (within easy reach of the M6 and M56; just 15 minutes from Manchester Airport).