Reservation Agent - Blackpool

Reservations Agent - Blackpool

More about the role

• Handling telephone and internet enquiries through to booking
• To work as a team to achieving departments and hotel targets
• Greeting guests over the phone in a friendly, courteous manner
• Recording reservation information accurately
• Recording requests for special accommodation and suites
• Creating opportunities for enhancing the guest experience through promoting additional services offered
• Dealing with assigned incoming correspondence, emails and reservation messages in a timely and accurate manner

What we are looking for in you:

To successfully fill this role, you should maintain the attitude, behaviours, skills, & values that follow:

• Excellent written and verbal English
• Good interpersonal skills
• The ability to work well as part of a team
• Good numeracy and literacy skills
• Flexibility as some shifts start at 7am and may include late finishes in peak season
• Tact and diplomacy
• Patience
• Self-motivation
• A warm and open personality
• Problem-solving skills
• Good organisational skills
• Proven sales skills
• Experience of computerised hotel reservation booking system advantagous

Salary and benefits:

Benefits are non-contractual and may vary according to status and length of service.

• Up to £7.20 per hour
• Substantially discounted stays across the Group including friends and family
• 28 days holidays including bank holiday allowance
• Discounted Food and Beverage
• High Street Discount incentive scheme
• Service incentive scheme
• Eye care vouchers
• Free meals on duty
• Complimentary use of the Hotel leisure facilities
• Excellent training and developmet opportunities

If this sounds like you, then please press apply and include your CV and covering letter, detailing you current/most recent remuneration as part of our online application process.

A stunning 4-star Victorian hotel on Blackpool's North Promenade, The Imperial Hotel is within walking distance to all of Blackpool's main attractions and home to the famous No.10 Bar.

The four-star Imperial Hotel Blackpool dominates the North Promenade and was one of the first hotels the Victorians built in the new seaside resort of Blackpool, boasting 180 modern bedrooms, 9 of which are stunning suites with sea views.

With 14 flexible meeting rooms for up to 600 delegates, 180 bedrooms, 9 suites, free Wi-Fi, plenty of parking and situated just three miles from Blackpool International Airport, and less than a mile from the train station, this is an excellent destination for conferences in the North West.