Front of House Assistant

Job title: Front of House Assistant
Salary: £18,000 (Full time, shifts including weekends) 

Working Hours: 40 per week
Reporting to: Client Relations Manager 

Location: St James and Mayfair studios

Responsible for:

• Being the first point of contact with all clients, in person, over the phone and through email.
• Maintaining and enhancing high levels of customer service.
• Ensuring that you are fully aware of the days’ schedule and appointments in order to direct clients and staff - review the classes, PT’s and physio appointments for the day and confirm clients to trainer/physio
• Taking payment for all classes
• Updating forms onto the system daily
• Knowing how to use the Physio booking system
• Having knowledge of the products on offer and providing clients with this information.
• Ensuring you are aware of all first timers for the day, preparing their paperwork in advance
• Encouraging clients to purchase our retail products or physio products when necessary
• Delivering an energised reception area. 
• Following opening and closing procedures
• Monitoring studio standards and supporting the studio management and the wider team.
• Replenishing studio and changing room stocks throughout the day
• Listening to clients and reporting their feedback
• Living the Brand values.

Skills: 

• Ability to work effectively as part of a team and to enhance a one team culture 
• High level of organisation and attention to detail and finisher of tasks 
• Ability to multi-task across and support all areas of the business proactively e.g. Physio and Pilates 
• Excellent interpersonal and communication skills 
• Diplomacy and sensitivity when working with clients 
• Computer Literacy 
• Numeracy 
• Problem solving
• Ability to take ownership of role 
• Flexibility to cover the role at any of our studios when required.

Experience: 

• At least 2 years working in hospitality, health and beauty industry or fitness environment 
• Managing bookings and reservations 
• Dealing with clients face to face and over the phone 
• Responsibility of the maintenance of your work space and working with a wider team 

To apply please submit your CV to HR, Stephanie Burridge by applying below.