Receptionist - Milton Keynes
- Recruiter
- stadium MK
- Location
- Milton Keynes, Buckinghamshire
- Salary
- £15,600 per annum
- Posted
- 20 Apr 2017
- Closes
- 31 May 2017
- Ref
- H0265
- Sector
- Fitness jobs, Leisure Centre Receptionist, Hotel jobs, Hotel Receptionist, Spa, Massage & Beauty jobs, Spa Receptionist
- Job Type
- Full Time
Receptionist - Doubletree by Hilton Milton Keynes
Department: Reception
Reporting to: Reception Manager
Contract: Permanent
Hours per week: 40 per week 5 out of 7 days
Overall Objective:
To ensure that all customer needs are met and that their expectations are exceeded
Main Objectives
- To work within a team to deliver the day to day operational needs of the Hotel Reception
- To meet and exceed guest expectations through consistent delivery of service levels in line with brand requirements
- To be the main point of contact for Guests dealing efficiently with any requests, enquiries and any complaints
Summary of Duties
- To welcome (check in) all arriving guests to the required minimum standard
- To bid farewell (check out) all departing guests to the required minimum standard
- To maximising revenue through Front Desk sales programmes
- To handle all telephone calls, including external and internal for in-house guests, enquiries and other departments.
- To carry out calls to VIP’s staying in the hotel to check on guest satisfaction
- To record and report maintenance and security issues, raised by guests or employees and follow up where appropriate
- To record and process lost property and follow up where appropriate
- To make lunch and dinner reservations in the hotel restaurants for in-house guests and non residence
- To recording and process guest laundry leaving and returning to the hotel
- To conduct general administrative duties using microsoft office, internet explorer, the hotel property management system, etc
- To provide change for the hotel food and beverage outlets, as required.
Person Specification
Essential
- Have the ability to work as part of a team and on own initiative
- Have excellent personal presentation and verbal communication and listening skills
- Have a passion for delivering exceptional customer service with a ‘can do’ attitude
- Be flexible, motivated and committed
- IT skills
- GCSE English and Maths grade C or above (or equivalent)
Desirable
- Previous hotel reception experience
- Experience in a customer service environment
- Previous experience of cash handling