Restaurant & Bar Supervisor - Milton Keynes
- Recruiter
- stadium MK
- Location
- Milton Keynes, Buckinghamshire
- Salary
- £18,000 per annum
- Posted
- 27 Mar 2017
- Closes
- 10 Apr 2017
- Ref
- H0237
- Sector
- Bar & Pub jobs, Bar Supervisor, Restaurant, Catering & Hospitality jobs, Restaurant Supervisor, Supervisor
- Job Type
- Full Time
Restaurant & Bar Supervisor
Position: Restaurant & Bar Supervisor
Department: Restaurant and Bar
Reporting to: Restaurant and Bar Manager
Salary: £18,000 per annum
Contract: Permanent
Hours per week: 40 per week. Any 5 from 7 days
Overall Objective: To ensure the provision of excellent customer service within the ethos of Doubletree by Hilton MK
Main Objectives
- To pro actively manage the day to day restaurant, bar and in room dining operation in the absence of the Restaurant Manager or his Assistant Manager.
- To manage shifts whilst on duty.
Summary of Duties
- To ensure that Doubletree by Hilton Brand Standards are met by team.
- To ensure complete customer satisfaction on shift.
- To be able to promote products, understand composite and processes, including menu, ingredients, allergy, cooking process, service style, etc
- To actively work with other departments to ensure that guests have the best experience possible
- To complete activities around staff scheduling, wages, rota’s audits and reporting
- To train, develop and coach team members.
- To ensure that all company policy and procedure is followed, including health & safety, hygiene, legislation and employment law.
- To support team members during service including taking orders, hosting and food delivery
- To use a range of systems including Micros POS, laptop and, Res Diary.com, Opera and On-Q
- To deal with any customer feedback or complaints and report any service or quality issues.
- To process payments including credit card, room charge and cash handling.
Person Specification
Essential
- Passion for the Hotel Industry.
- Excellent product knowledge of food and drink.
- Excellent organisational skills.
- Team Player.
- An excellent eye for detail.
- A self starter with a passion for excellence.
- A confident, friendly and personable manner.
- High level of discretion and trustworthiness.
- IT Skills
- Excellent verbal and written communication skills
Desirable
- Experience as at Supervisor level in a 4* Hotel.
- Experience of a high volume operation.
- A knowledge of licensing law.
- Experience using Micros 9700.
Closing Date: 10th April 2017