Safety Steward - Milton Keynes
- Recruiter
- stadium MK
- Location
- Milton Keynes, Buckinghamshire
- Salary
- £7.20 per hour
- Posted
- 11 Oct 2016
- Closes
- 12 Nov 2016
- Ref
- S0217
- Sector
- Commercial Leisure, Attractions & Entertainment jobs, Maintenance Manager (CLAE), Operations Manager (CLAE), Team Members
- Job Type
- Full Time
Safety Steward - Stadium MK
Department: Safety & Security Team
Reporting to: Safety and Security Manager
Salary: £7.20 per hour
Contract: Permanent
Hours: Non-contractual
Overall Objective: Managing customers and incidents during events at stadiummk.
Job Description
Main Objectives
- Control entry/ exit and movement of people at events
- Monitor spectators and deal with crowd problems (including managing conflict)
- Support the work of the safety and security team and stadiummk
- Deal with incidents and emergencies
Summary of Duties
- Provide excellent customer service
- To monitor for breaches of Ground Regulations and unacceptable behavior and provide an appropriate response, or alert a supervisor
- Provide assistance and responses to customers inside and outside the stadiummk buildings
- Take responsibility for reporting any incidents which could affect the safety of customers at stadiummk
- Provide verbal and written reports when required, including to the police and other agencies
- This role involves walking, standing, bending and climbing stairs.It may also involve lifting and carrying heavy items.
Person Specification
Essential
- Ability to work on own initiative and as part of a team, be motivated and committed to the role
- Calm and efficient and be able to work under pressure
- Have a polite and courteous manner
- Be able to adapt to different and changing situations
- Be flexible to work in different locations and roles within stadiummk
- Be of smart appearance and personal hygiene with good communication skills
- Help to manage conflict, demonstrate confidence to challenge people, when necessary , to comply with safety rules or to moderate languageor behavior
- Be able to remain stationary for prolonged periods, either standing or seated, climb and descend stairs
- Be willing to undertake and complete level 2 NVQ Certificate in Spectator Safety
- Ability to read a number plate at 20 meters (DVLA standard) with the aid of glasses or contact lenses if worn
- Basic numeracy and literacy skills
Desirable
- Be able to undertake lifting and carrying of heavy items e.g. customers in need of assistance
- Previous experience of working within the event management industry
Reference: S0217
Closing Date: 12th November