Conference and Events Operations Host - Milton Keynes

Recruiter
stadium MK
Location
Milton Keynes, Buckinghamshire
Salary
£6.70 - £7.20 per hour
Posted
14 Sep 2016
Closes
12 Nov 2016
Ref
H0110
Sector
Bar & Pub jobs, Bar and Floor Staff, Restaurant, Catering & Hospitality jobs, Waiter / Waitress, Waiting Staff
Job Type
Part Time

Conference and Events Operations Host - Doubletree by Hilton Milton Keynes

Job Description and Person Specification

Position Details

Position: C&E Host

Department: C&E Operations

Reporting to: C&E Operations Manager

Salary:  £6.70 - £7.20 per hour

Contract:   Permanent

Hours per week: Non-contracted

Overall Objective: To assist in the smooth running of conferences and events at the hotel.

Job Description

Main Objectives

  • To assist in delivering conferences and events to the hotels specification.
  • To ensure that all instructions set out by team leaders and supervisors are met.
  • To ensure that all event agendas and event briefs are met.
  • To ensure all customers are served food and drinks as ordered.

Summary of Duties

  • To ensure complete customer satisfaction, including setting rooms, clearing tables, polishing china and cutlery, waiting tables, bar service, and food delivery.
  • To actively work and liaise with others within the department and other business areas to ensure the needs of our clients are met.
  • To ensure that events are properly serviced and refreshments are delivered within agreed event agendas.
  • To adhere to all Hilton Brand Standards, policy and procedures including hygiene and health and safety, and legislation around licensing and food safety.
  • To ensure that relevant information is passed onto team leaders, supervisors, and managers.
  • To actively resolve any customer queries or issues and report these to the line manager.

Person Specification

Essential

  • Excellent customer service skills.
  • Excellent verbal communication skills.
  • Excellent attention to detail.
  • Knowledge of or interest in the hospitality industry.
  • High level of personal integrity.
  • Able to work as part of a team.
  • Strong interpersonal skills.
  • Good command of the English language.
  • Good timekeeping.

Desirable

  • Experience within food and beverage, events, or a busy hospitality operation.
  • Experience of Micros till systems.
  • Problem solving skills.
  • Willingness to develop into a Team Leader.

This job involves long periods of standing and walking, and will also include the carrying of heavy items from time to time.

Reference: H0110

Closing Date: 12th November