Reservations & Revenue Agent - St Albans
- Recruiter
- Sopwell House
- Location
- St Albans, Hertfordshire
- Salary
- £19,000 per annum + Benefits
- Posted
- 21 Feb 2017
- Closes
- 28 Feb 2017
- Sector
- Hotel jobs, Hotel Receptionist, Ski & Seasonal jobs, Reservations Agent, Travel & Culture, Reservations Consultant
- Job Type
- Full Time
Reservations & Revenue Agent - Sopwell House Hotel, St Albans
Salary: £19,000 gross per annum + Benefits
Deep in the Hertfordshire countryside, with London virtually on the doorstep, Sopwell House is a hidden sanctuary for those who appreciate comfortable refinement and a real sense of freedom. Complementing this sumptuous environment, guests will be welcomed by the genuine warmth of our family-run hotel with its dedicated team and a host of sophisticated facilities and services.
Join an Exceptional Team of Enthusiastic People!
Having recently joined Preferred Hotels & Resorts, a global collection of the world’s finest independent luxury hotels, the team at Sopwell House go above and beyond to ensure that our guests have the most enjoyable time.
Scope & General Purpose of Job
To provide an excellent and efficient customer service whilst maintaining the standards and maximise rooms revenue as well as all other Hotel outlets. As a Reservations & Revenue Agent you will be responsible to maintain effective communication on all reservations made.
Main Responsibilities
- Answer internal/external phone calls within 3 rings, in a professional manner and direct them if necessary to the relative person/department.
Process and confirm guest booking and make reservations made by guests on the phone, letter or email for all hotel outlets such as:
- Bedrooms
- F&B Outlets & Room service
- SPA
- Ensuring all guests receive a standard email confirmation/cancellation for reservations/bookings on the same day and adhere to the company policy of 24hr reply.
- To ensure the integrity & accuracy of the data in the property management system.
- To work closely with all departments to maximise service opportunities & thereby increase revenues.
Skills required
- We are looking for a passionate individual with a desire to provide excellent customer service and drive revenue.
- Computer literate with excellent communication skills, written and oral proficiency in English
- Previous hotel experience is essential
- Previous experience with Opera would be an advantage
- Experience within a similar role would be preferable
- Micros knowledge would be preferable
- Flexibility to work shift patterns, weekends and bank holidays
All applicants must have the right to live and work in the UK
In Return
- 28 days holiday + 1 Extra Holiday Day on Birthday
- Long Service Loyalty rewards
- Discounted Food and Beverage and accommodation within the AB Hotels Group
- 30% discount on Spa treatments
- 10% discount on Spa products
- Annual Tastecard & Gourmet Society card upon 1 year Service
- Childcare vouchers
- Introduce a friend at work bonus
- Annual travel pass loan
- Staff meals on duty
- Preferred Hotel Group discounted global hotel rates
Please be advised that if you have not received a response within 14 days, please assume that your application has not been successful on this occasion.