Reservations & Revenue Agent - St Albans

Reservations & Revenue Agent - Sopwell House Hotel, St Albans

Salary: £19,000 gross per annum + Benefits

Deep in the Hertfordshire countryside, with London virtually on the doorstep, Sopwell House is a hidden sanctuary for those who appreciate comfortable refinement and a real sense of freedom. Complementing this sumptuous environment, guests will be welcomed by the genuine warmth of our family-run hotel with its dedicated team and a host of sophisticated facilities and services.

Join an Exceptional Team of Enthusiastic People!

Having recently joined Preferred Hotels & Resorts, a global collection of the world’s finest independent luxury hotels, the team at Sopwell House go above and beyond to ensure that our guests have the most enjoyable time.

Scope & General Purpose of Job

To provide an excellent and efficient customer service whilst maintaining the standards and maximise rooms revenue as well as all other Hotel outlets. As a Reservations & Revenue Agent you will be responsible to maintain effective communication on all reservations made.

Main Responsibilities

• Answer internal/external phone calls within 3 rings, in a professional manner and direct them if necessary to the relative person/department.

Process and confirm guest booking and make reservations made by guests on the phone, letter or email for all hotel outlets such as:

• Bedrooms
• F&B Outlets & Room service
• SPA
• Ensuring all guests receive a standard email confirmation/cancellation for reservations/bookings on the same day and adhere to the company policy of 24hr reply.
• To ensure the integrity & accuracy of the data in the property management system.
• To work closely with all departments to maximise service opportunities & thereby increase revenues.

Skills required

• We are looking for a passionate individual with a desire to provide excellent customer service and drive revenue.
• Computer literate with excellent communication skills, written and oral proficiency in English
• Previous hotel experience is essential
• Previous experience with Opera would be an advantage
•  Experience within a similar role would be preferable
• Micros knowledge would be preferable
• Flexibility to work shift patterns, weekends and bank holidays

All applicants must have the right to live and work in the UK

In Return

• 28 days holiday + 1 Extra Holiday Day on Birthday
•  Long Service Loyalty rewards
•  Discounted Food and Beverage and accommodation within the AB Hotels Group
• 30% discount on Spa treatments
• 10% discount on Spa products
• Annual Tastecard & Gourmet Society card upon 1 year Service
• Childcare vouchers
• Introduce a friend at work bonus
• Annual travel pass loan
• Staff meals on duty
• Preferred Hotel Group discounted global hotel rates

Please be advised that if you have not received a response within 14 days, please assume that your application has not been successful on this occasion.