Spa Operations Manager - St Albans

Spa Operations Manager (Full time)

Sopwell House – St Albans

Salary: Competitive + Benefits

Deep in the Hertfordshire countryside, with London virtually on the doorstep, Sopwell House is a hidden sanctuary for those who appreciate comfortable refinement and a real sense of freedom. Complementing this sumptuous environment, guests will be welcomed by the genuine warmth of our family-run hotel with its dedicated team and a host of sophisticated facilities and services.

Join an Exceptional Team of Enthusiastic People!

Having recently joined Preferred Hotels & Resorts, a global collection of the world’s finest independent luxury hotels, the team at Sopwell House go above and beyond to ensure that our guests have the most enjoyable time.

Scope & General Purpose of Job:

The Spa Operations Manager plays a very important role in the daily operations of the Spa and Country Club and is responsible for the therapists, receptionists, attendants and the overall facilities. The Spa Operations Manager will strive to maintain a motivated and successful Spa team and create a culture of care and excellence and employee loyalty. Our ideal candidate will create a Spa which exceeds clients’ expectations and is renowned for a high standard of client care and therapy.

Main Responsibilities:

•  Managing all day-to-day Spa operations with the Spa Manager to ensure our customers and leisure members are consistently treated to an impeccable customer service experience, and that the department runs smoothly, efficiently and profitably
• To ensure that relevant staff are carrying out daily Health and Safety/Maintenance walk round check and record accurately
• To make sure all skills matrix’s are signed off by the head therapist and reception supervisor for all new starters on completion of spa induction training
• To schedule weekly meeting with the head therapist and reception supervisor and minute each meeting
• To approve rota’s before they are issued for the spa reception team and the therapy team with the head therapist and reception supervisor and discuss with spa manager and discuss with spa manager
• To schedule end of period stock count on the last Sunday of the period and perform accurate stock count keeping records
• To carry out duty manager shifts when necessary
• To attend weekly close out meeting with the assistant revenue manager and liaise with third party customers to maximise spa day sales
• To work alongside the spa manager completing all Health and Safety tasks
• To carry out an investigation in the absence of the spa manager should there be a health and safely incident in the spa and report immediately to Artur (Health and Safety Office) and the spa manager. Upload all paperwork onto shield.
• Monitor and assess service and satisfaction trends, evaluate and address issues and make improvements accordingly
• Ensure compliance with Sopwell House standards
• Meet and greet guests and respond to guest queries, requests and issues in a timely, friendly and efficient manner and resolves guest concerns
• Ensure team members have current knowledge of Spa products & treatment, facilities, events, pricing and policies
• Managing and conducting Human Resources activities, such as recruitment and selection, training and development, performance management

Skills & knowledge required

• Strong Business Acumen
• Budgeting & Revenue Management
• Strong Leadership Skills
• Ability to Develop & Implement Marketing Plans
• Flexible approach to working hours including weekends and Bank Holidays
• Minimum of 3 years' experience as a Spa Manager in a luxury hotel
• Passionate about the Spa and Fitness world and willing to deliver the best service and experience to our guests.

All applicants must have the right to live and work in the UK.

Please be advised that if you have not received a response within 14 days, please assume that your application has not been successful on this occasion.

In Return:

• 28 days holiday + 1 Extra Holiday Day on Birthday
• Long Service Loyalty rewards
• Discounted Food and Beverage and accommodation within the AB Hotels Group
• 30% discount on Spa treatments
• 10% discount on Spa products
• Annual Tastecard & Gourmet Society card upon 1 year Service
• Childcare vouchers
• Introduce a friend at work bonus
• Annual travel pass loan
• Staff meals on duty
• Preferred Hotel Group discounted global hotel rates