Assistant Club Manager - Newington

Assistant Club Manager - Newington Butts

Business Division: Snap Fitness

Responsible to: Club Manager

Overview and Objectives of the Position:

The Assistant Club Manager a key role in Snap Fitness clubs, responsible for overall day to day management of all operations. Working closely with the club manager or Area Manager, the position will have full accountability and authority for all operational aspects and management of staff, including sales, marketing and general administration under the supervision of the Club Manager.

Key Relationships:

i. Club Manager

ii. Area Manager

iii. Franchise Owner

iv. Snap Fitness UK Head Office

Key accountabilities that are part of the role:

Membership Sales & Retention

• Driving club growth through quality membership sales
• Increasing member retention through member engagement
• Tracking and reporting on various sales ratios

Marketing & Community Activities

• Execution of National marketing initiatives
• Local area marketing planning and execution
• Generation of community focused initiatives
• Maintaining best practice digital presence

Club operations and presentation

• Reconciling monthly membership billings
• Chasing outstanding debtors
• Maintaining club presentation to the highest possible standard
• Maintaining equipment functionality and servicing

Management of Personal Trainers & Group Fitness instructors

• Assistance in marketing and development of personal trainers
• Maintenance of weekly Group Fitness timetable

Key Performance Indicators:

i. Net Membership Growth

ii. Retention Rate

iii. Club Audit Results

iv. Customer Satisfaction

v. PT Engagement & Group Fitness Attendance

Selection Criteria:

• Previous sales experience required, minimum 1-2 years in any sales field
• Previous administration experienced preferred
• REPS Level 3 qualified preferred but not required
• Enthusiastic, empathetic and conscientious personality a must