Cafe Assistant (12 hours)

Serco is a FTSE 250 international service company which combines commercial know-how with a deep public service ethos.  We improve services by managing people, processes, technology and assets more effectively. We advise policy makers, design innovative solutions, integrate systems and - most of all - deliver to the public.  Serco supports governments, agencies and companies who seek a trusted partner with a solid track-record of providing assured service excellence. Our people offer operational, management and consulting expertise in the aerospace, defence, education, health, home affairs, local government, science, technology, transport and the commercial sectors.

We are currently recruiting for a part time Cafe Assistant for Lilleshall National Sports and Conferencing Centre. You will work 11am-3pm on a flexible rota, Monday to Saturday. 

Lilleshall National Sports and Conferencing Centre is one of the UK`s National Sports Centres, training grounds and centres of excellence for the country`s leading sportsmen and women. It aims to provide a `World Class Experience`, where everything we do ensures that our customers are valued and their satisfaction and recommendation to others is paramount.

Purpose of Job / Key Objectives

The Catering Assistant’s role is to work within the catering team to achieve high standards of service and customer care at all times.  The role will also ensure food is hygienically prepared and served in accordance with standards laid down by the Catering Supervisor.

Principal Duties

Ensure the Company Health and Safety Policy and Procedures and all relevant Food Safety Legislation and smoke free law is complied with

Carry out cleaning duties to maintain high standards of cleanliness throughout

Undertake and record temperature checks and ensure high standards of food hygiene are maintained

Follow the processes laid down in the SLIMS (Serco Leisure Integrated Management System) Catering Manual

Ensure customers are served promptly and efficiently

Ensure financial and cash handling procedures are complied with

Prepare food and beverages as necessary in accordance with café menus and as required by the Catering Supervisor

Replenish stocks within the café and vending machines as required by the Catering Supervisor

Ensure brand standards are maintained and promoted

Fully flexible working pattern to the needs of the business, this will include bank holidays and weekends

Qualification Level

The Catering Assistant will hold a CIEH or RIPH Foundation Certificate in Food Hygiene or a Level 2 Award in Food Safety in Catering, or equivalent.  An Intermediate Certificate in Food Safety is desirable.

Experience Level

The Catering Assistant should be able to demonstrate a level of experience and knowledge commensurate with the position in:

• Working in a food retail operation or service led organisation

Essential Skills

The Catering Assistant should be able to demonstrate skills commensurate with the position in:

• Excellent customer care and communication skills

Personal Attributes

• Committed to the Serco Values and Serco Leisure Mission Statement


• A team player with good communication and interpersonal skills


• High standards of presentation


• A flexible attitude

On occasion we receive significantly more applicants than expected for some vacancies and under such circumstances we reserve the right to bring forward the closing date of the advertisement. We therefore strongly advise you to apply for the role promptly to avoid disappointment should the closing date be brought forward. Serco is committed to equal opportunities and requests any potential applicant to contact the Serco Recruitment Team on 0345 010 4000 as soon as possible if an applicant has any additional queries, requirements or will need additional time in submitting an application should the closing date of the advertisement be brought forward.