Reservations Agent - Inbound - £14788+bonus

Reservations Agents - Premier Inn

Our role:

Premier Inn is the UK's biggest hotel brand, and is the largest and most profitable part of Whitbread plc, the FTSE 100 hotel & restaurant group. We have grown rapidly and now have an estate of 750+ hotels and 65,000+ rooms, a number that grows weekly as new sites are opened. Our Reservations Agents look after Inbound Customer Service & Hotel Reservations for the UK and are a central point of contact for all Premier Inn enquiries and our Central Reservations Department. We are a fast-paced and vibrant team that is always on the go!

We are looking for people that demonstrate Whitbread's values of being Genuine, Confident and Committed who have a passion for excellent customer service - just like we do!

As a Reservations Agent looking after Inbound Customer Service & Hotel reservations, you will be responsible for:-

* Managing incoming calls and emails from guests looking to reserve rooms and gain insight in to our hotels.
* Taking full ownership of each booking and ensuring that all elements of their request is catered for; from confirming room availability, hotel facilities or ensuring special requirements including disabled facilities etc are present to guarantee our guests have a great stay with us
* Recommending our market-leading promotions including our phenomenal "All You Can Eat" Breakfast or "Meal Deals" to maximise revenue opportunities and ensure our guests have an excellent Premier Inn experience that is superb value for money
* Maintaining and delivering high quality and professional customer service to meet our exacting quality standards

We are on a journey to become The Worlds Most Loved Hotel Chain. We would love you to apply because:-

* You have excellent communication skills; you're a superb conversationalist and a keen listener!
* You have an eye for detail - getting things right first time every time is how you roll!
* Being organised is your super power! You know how to get the most out of your day.
* You are passionate about our brand and what we do, you'll take every opportunity to inspire our guests every day with outstanding customer service
* Ideally experience within a customer-focussed sales environment; you'll know recommending our great promotions help ensure our guests have a great stay too - however superb training will be given; the right attitude is key to this role
* You're motivated and enthusiastic with a flexible approach - every customer is different
* You are confident, would love talking to our guests and have the ability to deal with people at all levels - little fazes you.
* You have good IT skills and are used to using Excel

Working hours:-

Full Time:- 37.5 hrs per week - working 5 days out of 7 on a rota that covers our operating hours of 8am-8pm

A bit more about us:

Whitbread and Premier Inn are well known for operational excellence, which is key to running a sizeable hotel and restaurant business. Premier Inn is consistently rated the UK's Best Value Hotel Chain by YouGov; but we don't shy away from innovation either! Our new high-tech brand, "Hub By Premier Inn" which represents the most significant format innovation in UK hotels in many years is driving forward in leaps and bounds. Our first site in St Martin's Lane, Covent Garden did so well we now have new additions across London in Spitalfields and Tower Bridge as well as central Edinburgh too!