Front Desk Manager - Weybridge

Front Desk Manager - Weybridge

Salary: £20,000 - £28,000 per annum

Full Time

The Oatlands Park Hotel is currently on a drive to set the standards of excellence in the luxury sector of the hotel industry, one of Surrey’s most dynamic and successful industries. Every Guest is unique and our team strives to create individual moments of service excellence for our business and leisure travellers.

The Oatlands Park Hotel now has an exciting opportunity for a Front Desk Manager to join our team.

Main Purpose of the Job

• To ensure the delivery of an engaging and dynamic guest experience from welcome to departure from all team members
• To plan departmental strategy and ensure that business goals and customer service goals are reached
• To monitor, adapt and enforce standard operating procedures
• To maximise revenues through occupancy, room rates, and upselling hotel facilities
• To communicate with other hotel departments to ensure smooth business delivery
• To ensure thorough induction, training and development is carried out for department
• To monitor, review and appraise team members performance on a regular basis
• To continually research and identify areas to exceed competitor standards
• To determine departmental KPIs and ensure their delivery

Skills and Requirements

• At least two years’ experience at deputy management level in a four star property/managing busy reception
• Be fully conversant with Microsoft Office and hotel PMS systems (OPERA/Micros)
• Confident in taking initiative and implementing strategy
• Excellent level of English literacy and numeracy
• Demonstrate the ability to lead and persuade a multi-cultural team
• The ability to understand change, embrace it and implement it
• To adopt a helicopter view of the department and guide it forward
• Strong upselling skills
• Fluent English and at least level 3 numeracy
• Fully conversant in Office and PMS (opera)
• A Thorough knowledge of AA Four Star Standards
• A working knowledge of yield management
• At least two years’ experience at Deputy Level in a four star property/busy reception