Front Office Supervisor - Weybridge

Front Office Supervisor - Weybridge

Department: Front Office

Reporting to: Front Office Supervisor

Main Purpose of the Job

• Has overall responsibility for supervising a shift and the Front Office Department Operation
• Assumes responsibility for all team members and ensuring they operate to stated standards
• Provides guidance and direction and is first port of call to subordinates
• Provides information to managers, peers, subordinates and other departments
• Functions as a technical department resource and provides departmental induction and training to new starts

Skills and Requirements

• Be fully conversant with Opera PMS and Microsoft Office
• Be able to lead and direct a multicultural team
• Be able to demonstrate best practice to subordinates and lead by example
• Train and Coach team members on the job
• Demonstrate a full knowledge of The Front Office SOP
• Have ability to communicate with managers and directors and be able to report on business levels for the given shift
• Demonstrate ability to negotiate, persuade and deal with customer complaints
• Demonstrate efficient decision making when selling room stock

Person Specification

Qualifications

Desirable

• Hospitality qualification or working towards

Skills/competencies

Essential

• Working Knowledge of PMS Opera or equivalent
• Customer Service trained and professional guest complaint handling

Knowledge

Essential

• A knowledge ofAA four star hotel standards

Experience Required

Essential

• At least two years’ experience in a customer facing role in a four star environment or equivalent

Personal Qualities

Essential

• High standard of presentation and appearance
• Attention to detail
• Open for direction, correction and training