Food and Beverage Assistant - Weybridge

Conference and Banqueting Assistant - Oatlands Park Hotel

Department: Food and Beverage

Reporting to: Department Supervisor  

The Oatlands Park Hotel is currently on a drive to set the standards of excellence in the luxury sector of the hotel industry, one of Surrey’s most dynamic and successful industries. Every Guest is unique and our team strives to create individual moments of service excellence for our business and leisure travellers.

Main Purpose of the Job

• The Food and Beverage Assistant is responsible for providing a friendly, welcoming and efficient service to all guests in line the hotel vision and values
• To undertake bar and food service duties, including meeting, greeting and attending to guest needs
• To build a good rapport with guests and resolve any complaints or issues in line with company standards
• To be responsible for accurate and efficient processing of table orders and guest billing processes
• To undertake all training as required.(First Aid, Health and Safety, Customer  Service
• To serve food and drink in line with company standards (SOP) over breakfast, lunch and dinner sevice.

Skills and Requirements

• Desire to progress and succeed
• A friendly, welcoming and customer focussed approach
• High standard of presentation and etiquette
• Ability to remain calm under pressure and challenging situations
• Ability to work unsupervised
• Excellent interpersonal skills including telephone manner
• Good computer skills and ability to operate Micros POS
• Good team working skills

Qualifications - Desirable

• Hospitality qualification or working towards

Skills/competencies - Desirable

• Working Knowledge of POS Micros or equivalent
• Customer Service trained and guest complaint handling
• Fine dining experience
• Wine and Spirit Service Experience

Knowledge - Essential 

• A knowledge of  AA four star hotel standards

Experience

Required - Essential

•  At least one year experience in a customer facing role

Personal qualities - Essential

• High standard of presentation and appearance
• Attention to detail
• Open for direction, correction and training
• Willingness to learn