Front Office Receptionist - Weybridge

Front Office Receptionist

Main Purpose of the Job

• The receptionist is responsible for providing a friendly, welcoming and efficient service to all guests in line the hotel vision and values
• To undertake front of house duties, including meeting, greeting and attending to guest needs
• To build a good rapport with guests and resolve any complaints or issues in line with company standards
• To be responsible for accurate and efficient accounts and guest billing processes
• To administer all routes of reservation to ensure room bookings are being made
• To undertake general office duties, including correspondence, emails, filing, and switchboard
• To efficiently process all reservations and cancellations
• To log any maintenance issues onto the PMS
• To undertake all training as required.(First Aid, Health and Safety, Customer Service)

Skills and Requirements

• A friendly, welcoming and customer focussed approach
• High standard of presentation and etiquette
• Ability to remain calm under pressure and challenging situations
• Ability to work unsupervised
• Excellent interpersonal skills including telephone manner
• Good administrative skills and ability to use email, fax, scanners
• Good team working skills

Reporting to: Front Office Supervisor

Person Specification

Qualifications

Desirable

• Hospitality qualification or working towards

Skills/competencies

Desirable

• Working Knowledge of PMS Opera or equivalent
• Customer Service trained and guest complaint handling

Knowledge

Essential

• A knowledge ofAA four star hotel standards

Experience Required

Desirable

• At least one year experience in a customer facing role

Personal qualities

Essential

• High standard of presentation and appearance
• Attention to detail
• Open for direction, correction and training