Front of House Team Member - Tower Hamlets

We are looking for a Client Services Team member to work at one of our corporate sites in Canary Wharf. The team member will warmly meet and greet all our visitors, ensuring the smooth running of the reception with member's journeys as your top priority, excellent customer service is essential in this role.

The Client Services team will deal with membership enquiries, appointments and bookings with the highest standard of attention to detail and customer focus.

You will support with queries relating to assessments, health treatments and personal training and create a professional first impression for all enquires to the Client Services team at our Gym.

Responsibilities include:

* Paying particular attention and focus with the membership system ensuring that all membership enquiries, are processed and dealt with effectively.
* Working as part of a team to ensure customer service levels exceed expectations
* Will form an integral part of the 'Customer Journey' and will strive to continually review and improve where possible.
* Management of electronic diaries and client appointments for all departments in the building.
* Utilisation of strong communication skills with clients and employees both face to face, by telephone and written correspondence.
* Ensuring the daily cashing up and balancing of tills is completed correctly.
* Stock ordering
* Ensuring the reception area is neat and tidy at all times
* As part of the onsite team you will be expected to work closely with all departments and team members to ensure consistency and professional delivery of services as a team.
* Banking for the site
* To assist the Centre Manager with Monthly reports / Quarterly KPIs

Skills/Experience required:

* Experience in a customer service focused environment
* Outstanding communication and customer service skills
* Approachable, personable and able to adapt to different situations, always keen to delight customers and improve their experience
* A team player with exceptional planning and organising skills with the ability to multi task .
* Excellent attention to detail.
* Ability to work in a pressurised environment.
* Flexible and 'can do' attitude.
* Excellent customer service skills.
* Excellent IT skills, with proven skills in Microsoft Excel, PowerPoint and Word
* Ideally First Aid at Work qualified is preferable but not necessary

Salary & Benefits:

* Salary competitive, available on request
* Internal training
* Comprehensive company benefits scheme

Nuffield Health is the UK's largest non for profit healthcare organisation, providing clinical, fitness and wellbeing services to the general public, NHS and private businesses nationwide at over 200 locations. With over 13,000 health experts and 300,000 fitness and wellbeing members we are the only provider of integrated health and fitness in the UK.