Front of House Team Leader - London

Right now we are looking for a full time Front of House Team Leader to join our Clifford Chance Fitness and Wellbeing Centre. 

About the Role

The post holder will be responsible for delivering and ensuring professional customer service whilst maintaining operational standards. There will be a large focus on diary management and resource planning within the role. 

As the welcoming face of our club, your job will be to meet and greet all visitors. Importantly, you’ll ensure the smooth running of reception by answering calls and dealing with membership enquiries, and to support the Fitness Suite with appointments, queries relating to assessments, inductions and studio class bookings.

You have outstanding communication and customer service skills gained within a leisure or hospitality role. You’re approachable, personable and able to adapt to different situations, always keen to delight customers and improve their experience. You’re an energetic team player with exceptional planning and organising skills.

Key Requirements

• Supervisory experience
• High quality client service skills and the ability to lead and coach a team to high standards
• Strong resource management skills, including use of multiple & complex IT systems
• Ability to prioritise and deal with varied workload effectively
• Experience in administrative/ banking duties
• Ability to multi-task and work under pressure
• Proven self & team motivator
• Leading Health Club and Charity promotions
• Flexibility to cover staff absences & sickness
• Clean and presentable appearance at all times with a professional manner
• In addition to a competitive salary, we offer additional incentives. We also provide training and development opportunities to progress your career and maintain our high standards of delivery.
  
  About Nuffield Health
  
  Nuffield Health is Britain’s largest and most pioneering healthcare charity, integrating fitness and well-being, prevention and cure. We’ve brought together our hospitals, clinics, fitness & wellbeing centres as well as our diagnostic units into one holistic healthcare service provided from over 200 locations. A not-for-profit organisation, we reinvest every penny we make into helping the people of Britain to lead healthier, happier lives. In today’s healthcare market, we’re in an enviably strong position.
  
  Nuffield Health Fitness & Wellbeing Centres offer a state-of-the-art environment in which to further your career. Our innovative way of working integrates services that range from sports massage to Pilates to complementary therapies. And our market leading continuing professional development programmes give you the time, support and budget to train properly, including the opportunity to study at Masters level. You’ll also enjoy the fact that we put our clients at the centre of everything we do, which means you get the chance to deliver genuinely personal and tailored services.
  
  We will apply to the Disclosure and Barring Service (DBS) for disclosure on successful candidates