Retail Assistant - Solihull

Solihull, West Midlands
£7.20 per hour
20 Jan 2017
07 Feb 2017
IRC47004
Contract, Part Time

Retail Assistant x 2

Our retail teams are at the front line of raising the funds we need, to deliver our cause, whilst delivering an exceptional service for our visitors. As well having an array of stunning product ranges, we partner with local craft artisans, to support the sales of unique and local products, which really capture the spirit of our special places.

We have 2 openings for Retail Assistants to join our team at Packwood on an hourly paid, fixed term basis. We need one role to work 7.5 hours per week on Sundays and the other to work 12 hours per week on variable days. Additional hours may also be required to cover busy periods and staff holidays.

What it's like to work here

Packwood House is the culmination of a lifetime of dreams: salvaged objects and exotic pieces come together in a Jacobean meets Edwardian style. Beautiful, homely, warm and welcoming. We can't put it better than a visitor in the 1920s did: A house to dream of, a garden to dream in. Originally built in the 16th century, its interiors were extensively restored between the First and Second World Wars by Graham Baron Ash to create a fascinating 20th-century evocation of domestic Tudor architecture. The House contains a fine collection of 16th-century textiles and furniture, and the gardens have renowned herbaceous borders and a famous collection of yews.

Our Sundials Gift Shop has been refurbished, and sells a lovely range of gifts. We love local products and produce and are very proud of our honey, made from bees working hard in the fields and gardens around Solihull Apiaries.

What you'll be doing

With your love of working with people and desire to provide an excellent service, you’ll acknowledge, welcome and engage every visitor, offering them help and advice with their purchases. This means maintaining a thorough knowledge of our products, so you’re always on hand to help, and by ensuring that all stock is correctly priced and the shop is maintained to a high standard.

As a key member of our retail team, you’ll maximise the profit and sales generated at our special place, by ensuring that every opportunity is taken to increase our sales and average customer spend. When interacting with our customers, you’ll inform them of the amazing work we are doing, and what their money is funding – whether this is financing local projects or promoting our national strategy, cause and membership offer.

Who we're looking for

Our team believe that people deserve more than just ‘good service’ but an amazing experience they’ll never forget, and we are looking for like-minded people to join us.

You'll need to be;

  • Helpful and friendly
  • Have clear communication skills
  • Can easily identify with customer needs
  • Take pride on delivering excellent customer service
  • Enjoy working as part of a team
  • Some cash handling experience
  • Good eye for detail

The package

Looking after you

  • Health cash plan – from as little as £2.81 per month for you and your dependents
  • Pension contribution match up to 10%
  • EAP and proactive Health and Wellbeing
  • Discounted gym membership

Looking after your career

  • Grow your career through professional training courses across the Trust
  • Develop your skills with an internal secondment
  • Pay review linked to values and behaviours, commitment to progression
  • Income protection due to illness

Unique to Us

  • Work in some of the most beautiful, iconic and unique locations in the UK
  • Free entry to NT properties for you, a guest and your children (under 18)
  • 20% off in our retail and catering outlets
  • Discount up to 35% off a National Trust holiday cottage booking