Facilities Co-ordinator

You will work as part of the Premises/ Facilities team by providing a level of support and expertise in health & safety procedures, particularly where they relate to fire alarms and fire safety. You will write risk assessments, plan and implement fire safety training and take an active role in co-ordinating the fire alarm upgrade. You will also plan tasks and organise work schedules for volunteers, manage contractors, and undertake a variety of record keeping and administration tasks. You will liaise with colleagues to ensure we deliver a professional, efficient service to all our customers on a daily basis. In addition, you will to set up events/meetings as required.

What it's like to work here

Nestled in a medieval deer-park, Knole is vast, complex and full of hidden treasures. It is the perfect place to visit for textiles and art enthusiasts, showcasing 17th century tapestries and furniture that make the collection internationally significant. Knole is going through a transformation and preservation project with the support of the Heritage Lottery Fund. Last year we opened our new visitor centre, and completed the external repairs, and we look forward to opening a nationally significant conservation studio, a new cafe with wonderful views of the park and a lifelong learning centre in the hayloft. It really is an exciting time to join the growing team at Knole.

What you'll be doing

It’s about managing our building and grounds: You will develop an understanding of our systems, services and building maintenance programmes including weekly testing and dealing with fire faults. You will be willing to work outdoors, even in inclement weather, to ensure that the presentation of our car park and immediate grounds are as our visitors would expect to find them

It’s about ensuring our visitors have a great experience: You will deliver 'exceptional service, every time, for everyone' by providing an efficient and effective maintenance service to facilitate the smooth running of the property providing a year-round offer for visitors, creating memorable experiences and repeat visits. You will assist in a project to ensure our signage has a positive impact on visitors’ enjoyment and experience. You will carry out site walks to identify necessary works for both volunteers and contractors.

It's about great teamwork: You will be an excellent team player, assisting, working alongside and supporting colleagues and volunteers, helping to create a great place to work. You will be responsible for management of volunteers: training, allocating tasks, ensuring coverage day-to-day and for events/meetings.

It's about working safely: You will ensure that you and your team comply with NT procedures to manage risks to the public, staff, volunteers and contractors. You will ensure that high quality risk assessments are carried out in line with NT guidance for works you are supervising and monitor compliance with safety procedures. You will participate as a member of the Emergency Salvage Team and plan training for fire procedures and fire extinguisher training for staff and volunteers. You will assist in ensuring that periodic safety inspections are carried out and recorded correctly.

It’s about using resources efficiently: You will strive to be efficient and ensure cost effectiveness in all the work you do. You will ensure equipment for events is maintained and set up as required including furniture, refreshments, presentation equipment and signage.

It's about delivering great service: You will develop a wide knowledge of the property and be able to respond to enquiries from our visitors. You will assist in managing car parking on busy days to achieve an excellent standard of visitor care. You will work some weekends on a rota basis to ensure 7-day a week cover. Some evening working will also be required.

Who we're looking for

To deliver this role successfully, you’ll need to be proud to work in such a unique location and thrive on delivering exceptional customer service to drive sales to fund our cause. So, you’ll have;

• Experience in a previous facilities role
• Flexible, customer focussed approach with understanding of good customer service standards
• Good organisational skills and attention to detail
• Good interpersonal and communication skills
• Ability to use tools, equipment as required for the role
• Willingness to work alongside volunteers and is able to support volunteers to perform at their best
• Ability to multi-task and work in collaboration with other departments
• Good IT skills (Microsoft Office)

  The package

  Looking after you

• Health cash plan – from as little as £2.81 per month for you and your dependents
• Pension contribution match up to 10%
• EAP and proactive Health and Wellbeing
• Discounted gym membership
• Free staff parking and uniform provided

  Looking after your career

• Grow your career through professional training courses across the Trust
• Develop your skills with an internal secondment
• Pay review linked to values and behaviours, commitment to progression
• Income protection due to illness

  Unique to Us

• Work in some of the most beautiful, iconic and unique locations in the UK

• Free entry to NT properties for you, a guest and your children (under 18)

• 20% off in our retail and catering outlets

• Discount up to 35% off a National Trust holiday cottage booking