Head of Operations

Head of Operations
The role
As the Head of Operations you will be a vital member of the management team. Your role is to combine your skills and passion for fitness with customer service. You will have strong people skills to lead the way on business and safety compliance along with the ability to understand all areas of the role including all commercial aspects. With a detailed understanding of our business you will build relationships to work very closely with external contractors and Support Office functions, to ensure a well maintained, safe environment for your team and members. You will provide direction and support to Reception, Service crew and FSM to provide exceptional levels of member interaction and cleanliness whilst working to a departmental budget.
Why am I here?
1. To ensure daily operational procedures are correctly implemented.
2. To manage and support the Reception and Service Crew teams to achieve their development and departmental objectives.
3. To play an active part in the achievement of People, Service, Legal and Commercial objectives as a member of the management team.
4. To have active involvement in and knowledge of other departments and duties for you to be the Duty Manager on average 3 shifts per week ensuring that you are visible and active at peak times and networking with as many members and instructors as possible.
5. To continually improve your knowledge by keeping up to date with industry trends and seek further training and guidance from GM, Regional Sales Manager and National Support Departments.
6. To manage cash honestly, appropriately and in-line with company policy
7. To be an active member of the team that uses the facilities and develops product knowledge to be able to answer member queries where possible.
8. To work as part of the team to ensure all areas are routinely kept, clean, tidy, well maintained and company Health & Safety procedures are followed at all times.
How am I measured?
• Personal contribution to club revenue targets – sales and additional spend.
• Achievement of payroll and operating budgets.
• Club corporate audit score – Legal, Service and Commercial.
• Operations compliance.
• Performance against personal monthly objectives.
• Personal behaviour and actions matches the spark values.
How do I act?
Through Values that ignite our business…
• Strength - When the going gets tough, shine
• Passion - Fuelled with a passion to support our members.
• Achieve - Be the best you can be.
• Respect - Take pride in yourself, your team and your club.
• Knowledge - The more you know, the brighter you will burn
What’s in it for me?
• Commission structure and Performance Related Pay enhancements.
• 31 Days Annual Leave (Inclusive of Public Holidays) plus your birthday off.
• Personal Club Membership plus one other for family member or partner.
• Life Insurance (2 x salary) and contributory pension.
• Childcare Vouchers and Retail shopping discounts.
• Service related benefits.
• Opportunity to develop into a General Manager role, increase earning potential and status.
How often does this type of opportunity come about? This is truly a fantastic opportunity for an exceptional candidate to showcase themselves amongst the very best in the industry. If you demonstrate the strength to succeed, passion for fitness, want to achieve and be the best, respect and take pride in your team/club and members and have fantastic industry knowledge then click APPLY TODAY!
Due to a high volume of applicants only those with the relevant qualifications will be contacted.