Deputy Manager - The Friendship Inn - Fallowfield

Here at Hydes, we are not only a pub operator but we also brew our own beer, and have over 150 years of history and heritage

Are you looking for a new challenge? Do you have a bubbly personality, have excellent standards, integrity and enjoy leading a team? We may have the perfect role for you.

We are now looking to recruit to our management team at the Friendship Inn in Fallowfield, to enhance our strong team, and help us be the best at what we do, and ensure ‘excellence is a habit’.

The Site

This site can be found in the busy student area of Fallowfield, and is a favourite with drinkers from all walks of life. Although this is a student area, the site does have a community feel with a happy medium between regulars and the student population. It is a heavy sports venue, with 14 screens, and cask ale is a massive part of this site – with 8 handpumps on offer. A small menu of traditional food for the lunchtime trade is also something that boosts this site

The Role

The Deputy Manager is a key role in making the Friendship Inn a success. You will be the leader of the front of house team, knowledgeable about our products, and have passion for food, drink and hospitality.

You will be the right hand man or woman to the General Manager, working alongside another Deputy and taking sole charge in their absence which includes 5 weeks holiday relief per year and 2 days each week. You will also work closely with the Chef to ensure that we provide a first class food service to customers. You will be involved in people management, marketing and social media drives at the site.

The Person

You will have experience at Duty Manager level, and either be looking for a move to your first Deputy Manager role, or be an existing Deputy Manager looking for a role with more responsibility and opportunity to learn, progress and lead the team forward.

You should have previous experience within a busy hospitality setting where you have had day to day dealings with, cask ale and food. You will have ‘held’ a site for a short period of time and had exposure to stock control systems and processes.

We are therefore looking for someone who can demonstrate the following attributes and skills to deliver and achieve ‘excellence as a habit’

• Strong front of house presence
• Strong leadership skills
• Socially confident with excellent interpersonal skills
• Has excellent attention to detail
• Passion for providing excellent customer service and leading the team by example
• Indicates a positive ‘can do attitude’
• Enjoys working to high standards and working under pressure
• Has excellent verbal and written communication skills
• Is able to respond to customers appropriately and respond to their needs
• Handling and resolving complaints
• Able to give clear direction, delegate effectively and adapt to change
• Strong decision making skills.
• Ability to inspire others, and coach and mentor team members
• Extensive organisational skills in particular organising and running events at the site
• Recruitment and Selection
• Performance Management

The Benefits

We offer comprehensive training packages, to ensure that you are to speed with the way we do things. This will include understanding our menus and beers as well as understanding the culture of the site you will be working in.

Career Progression Plans within our estate

Salary £19,000 - £20,000 per annum

5.6 weeks holiday Company Pension Plan

50% discount card for food at some of our sites upon completion of your mandatory training