Night Manager - Cheltenham 

Night Manager - Hotel du Vin, Cheltenham 

Our appeal is all down to our attitude. Simple yet sophisticated. Informal yet luxurious. Elegant yet unpretentious. It’s a commitment to doing the little things brilliantly. We’re justifiably proud of our collection of 16 townhouse and city-centre properties. Each Hotel du Vin has its own character, shaped by the architecture, history and sensitive conversion of the original building. At the heart of each, our bistros serve French classics with a British twist. And thanks to our close relationships with vineyards and winemakers, our cosy, low-lit bars offer many of the world’s finest and best-kept secret wines.

In return you get to work for great brands with like-minded people with an award winning benefit package including:

• A range of fabulous flexible benefits to help you outside of work – including health & life insurance.
• A contributory Pension Scheme
• A Childcare scheme providing tax credits on any childcare you may be paying.
• Service Charge (department specific) which will be performance driven
• Free uniform
• Annual People Awards
• Amazing People Engagement and Activity Plan
• Employee assistance scheme to help you navigate through life’s challenges
• Generous holiday entitlement
• Fantastic company discounts including staff rates & Food & Beverage discounts at all of our exciting locations
• Major high street discounts –helpful when buying things to treat you or others!

Job Description:

As guests sleep sound in their beds, the Nights team keep everything running like clockwork. The Night Managers is responsible for the hotel during the night shift; welcoming our guests to the hotel in a friendly and helpful manner, ensuring that the nights team keep public areas immaculate. Assisting assist guests with their luggage, be a point of contact for our guests and other responsibilities to ensure all requirements are met during our guests stay. You will manage a team of night porters who direct all telephone enquiries and provide room service during the night shift. You will be organized, an excellent communicator, a hands-on manager who has excellent attention to detail. Experience of working in a front office department of a similar quality hotel is required and previous experience of working with Fidelio / Opera is beneficial. Night Managers must have passion for hospitality and deliver service with a smile at all times – wherever the moon is!

Hotel Description:

Sink into soft leather for an aperitif or nightcap. Discover a world of fine wines in the Laroche wine tasting room, or sip your favourite in the bar with friends. Tuck into lovingly prepared seasonal fair in our trademark Bistro, or dine al fresco. Enjoy a private dinner, party, wedding or civil ceremony in one of our quirky function rooms. Select a cigar from the humidor and retreat to our snug cigar shack. Or why not head to Health du Vin for a soothing spa treatment? And, when you're ready for sleep, bid goodnight and glide up to one of our 49 distinctive bedrooms. Each welcomes you with a huge hand-sprung mattress, delightfully soft Egyptian cotton bed linen, and a deep roll top bath or monsoon shower. So rest assured, when you join us our Cheltenham hotel for a mid or weekend break, business meeting or special occasion, you'll be treated like, well, royalty.