Duty Manager - London

Day Shifts 8am - 8pm (4 on 4 off rotation)

Occasional Night Shift cover required 

Ready to join the team?

Please apply through Caterer by following the 'Apply Now' link below. Please ensure to send a cover letter (outlining your suitability for the vacancy along with details of your package expectations) and a resume that is fully up to date and correct.

Unfortunately due to the volume of applications, we are unable to contact unsuccessful candidates.

In line with the requirements of the Asylum & Immigration Act 1996, all applicantsmust be eligible to live and work in the UK. Documented evidence of eligibility will be required from candidates.

Your Benefits

Competitive salary + Benefits

Weekly dry cleaning allowance

Enhanced Holiday rising to 25 days + Bank holidays (Pro-rata) after 5 years’ service

Group Life Insurance Scheme

Pension Scheme

Fantastic training & development opportunities

Recognition rewards, employee referral scheme, colleague football team

2 free night’s Accommodation in any Set Hotel per year Discounted Room rates, Spa and F&B, as well as other lifestyle discounts

Be part of an exciting, up and coming brand in the industry – already a member of ‘Leading Hotels of the World’

True to its original glamorous spirit, Café Royal has reopened as a luxury 5 star hotel in the heart of central London. With elegant Mayfair to the west and creative Soho to the east, Hotel Café Royal is perfectly positioned within walking distance of London’s finest shopping streets, tourist attractions and theatreland.

Paying homage to the history of the building, grand historic areas have been sensitively restored and a selection of restaurants, bars and events spaces are a tribute to the rich heritage of excellent hospitality and dining. In its reincarnation this iconic London landmark now features 160 contemporary guestrooms, including 54 suites and seven signature suites.

Moving seamlessly from historic spaces, the guestrooms and suites are contemporary yet serene, designed with meticulous detail. Rusticated Portland stone or fumed Oak panels complement parquet floors and copperlight doors creating a calming and luxurious ambience. The materials and techniques used are inspired by existing elements from the historic spaces conveying a strong sense of place. Café Royal's luxury rooms are some of the largest in London. Each is entered by a generous lobby with double doors leading onto bathrooms created exclusively in Carrara marble, a signature throughout the hotel.

Your role

As part of our continued growth and commitment to enhance the service we deliver to our guests we are introducing a team of dedicated Duty Managers to our Front Office division.

As a Duty Manager you will lead a passionate and energetic front office team dedicated to delivering an individual personalised guest experience where the focus is to delight and engage. An identifiable leader you will work closely with an experienced team of HODs within Front Office, Concierge, Hosts, Telecoms, Ambassadors & Housekeeping to maximise hotel efficiency and communication to ensure that service delivery across the hotel runs seamlessly. Your role will not be limited to front office and you may also support our other divisions including F&B and Events.

Naturally as a Duty Manager you will handle various guest situations and incidents, acting as a representative of the management team for Café Royal. You will also form key part of the hotel response team to ensure all emergency situations are dealt with quickly and efficiently.

Shifts are worked on a 4 on 4 off basis (including weekends) covering the hotel between the hours of 8am to 8pm at which time responsibility will be handed over to the Night team. You will also be required on occasions to cover holidays/sickness of our night management team.

Your profile

Proven experience in a Hotel Duty Manager role, gained within a Luxury 5* hotel or Resort environment is essential.

Candidates should ideally have a background in Front Office and have held roles up to an Assistant Manager level.

Candidates should have previous experience managing large teams; dealing with a busy operational hotel; and be well versed in all aspects of hotel management, law, licencing and H&S legislation

Your grooming should be immaculate and communication skills exceptional, in order to flawlessly connect with our Guests and colleagues from all over the world – a fluent level of spoken and written English essential, second or third European languages are beneficial

Candidates should be highly organised, have excellent time management and problem solving skills combined with an exceptional understanding of luxury with a flawless eye for detail

An advanced level of knowledge across all Microsoft programmes andHotel PMS systems; including Opera, Micros and HotSOS is preferred

Candidates should also hold a valid First Aid Certificate and Personal Licence