In Room Dining Coordinator - London

Offering exceptional hospitality since 1865, Hotel Café Royal is an iconic London landmark, showcasing a magnificent blend of elegant heritage with chic contemporary edge. This 5 star luxury hotel is a member of the ‘Leading Hotels of the World’ featuring 160 exquisite guestrooms, including 49 suites and 6 signature suites, as well a unique selection of bars, restaurants, event spaces, private members club and the Akasha Holistic Wellbeing Centre. Prominently gracing it’s presence on Regent Street at Piccadilly Circus; Hotel Café Royal is perfectly positioned within walking distance of London’s finest shopping, attractions and theatres.

Your role

As a In Room Dining Waiter Coordinator you will become part of a special service team that engages with our guests throughout their patronage with us. In Room Dining offers our guests the opportunity to sample a select range of dishes from our menus in the intimacy of their own private rooms and suites, served with the same sophistication and style found within our restaurants.

Based in the In Room Dining office, you will manage all guest requests and In Room Dining orders received by telephone and coordinate the in room dining team to ensure a seamless and professional service is maintained. You’ll also perform a range of other duties such as the coordination of guest amenities, the billing and charging of guest accounts and be the main point of contact for the department.

Your profile

• A natural elegance and passion for providing a luxurious level of service that is personalised, confident and calm
• Proven background in a similar role (In Room Dining/Room Service Coordinator, Guest Services Agent, Switchboard Operator) ideally gained within a luxury 4 or 5* hotel)
• Your communication skills (particularly telephone skills) will be exceptional in order to flawlessly connect with guests from all over the world - fluent level of English is essential, and other language skills are desirable
• Proficient problem solving capability and tactful complaint handling expertise
• Reporting skills and ability to work with numbers with a high attention to detail
• A qualification in hospitality and/or hotel management is desirable
• Working knowledge of Opera, Micros, Hotsos, GoConcierge is advantageous

Your Benefits

• On duty meal
• Uniform provided and laundered
• Fantastic training & development opportunities
• Be part of an exciting, up and coming brand in the industry – already a member of ‘Leading Hotels of the World’
• Recognition rewards, employee referral scheme, colleague football team
• Discounted room rates and F&B, as well as other lifestyle discounts

Ready to join the team?

Please apply through Caterer by following the 'Apply Now' link below. Please ensure to send a cover letter (outlining your suitability for the vacancy) and a resume that is fully up to date and correct.

Unfortunately due to the volume of applications, we are unable to contact unsuccessful candidates.

In line with the requirements of the Asylum & Immigration Act 1996, all applicantsmust be eligible to live and work in the UK. Documented evidence of eligibility will be required from candidates.