Assistant Manager - Food & Drink, Hollywood Bowl Surrey Quays

England, London, South East London
£20000 - £23000 per annum + + bonus + benefits (OTE £28,000)
30 Jan 2017
27 Feb 2017
REF-76-O5AAF54
Hollywood Bowl
Full Time
Assistant Manager - Food & Drink, Hollywood Bowl Surrey Quays

Do you have the hunger and enthusiasm to help drive business performance in our Hollywood Bar and Diner?

If you're looking for a fun, new Assistant Manager role in hospitality that gives you more variety, challenges and opportunity than ever before, Hollywood Bowl Surrey Quays is definitely the #Place2B. Hollywood Bowl Group's success, growth and innovation has enabled us to become the market leader in family fun entertainment offering an all-round experience for everyone.

There really couldn't be a better time to join us at Hollywood Bowl Surrey Quays as we have recently undergone a fantastic £250,000 refurbishment. The redesigned 'new generation' Centre now includes a brand new Hollywood Diner serving handcrafted burgers, gourmet dogs, freshly made shakes and American classics from the new menu, as well as a brand new booth bar, serving a range of beverages including house speciality cocktails.

When the pins are down and the food eaten, the fun doesn't stop there though as our centre is packed with great games, pool tables, amusements, big screen televisions and plenty more to keep all ages entertained.

About the Role:

As our Assistant Manager responsible for food and drink your main focus will be to ensure every customer has a great dining experience every time they visit. You'll also:

* Be a role model for our team and be responsible for leading, inspiring and motivating them - ensuring that they are giving our customers a great experience
* Coach and mentor the team, supporting them to hit their targets as well as their personal development goals
* Monitor food quality and delivery times to ensure that our customers are receiving high quality meals within our service time
* Responsible for ensuring that all food and drink audits are achieved to the highest standard, monitoring kitchen and bar health & safety and cleanliness
* Work with the Centre Manager to ensure that food and drink targets are met and exceeded
* Be very hands-on and interact with our customers on their visit - you'll need to surprise and delight them at every opportunity and create lasting memories
* Assist the management team in other areas of the centre

About you:

We pride ourselves on being creators of positive energy, so for you to be successful in this role you'll need a positive attitude and approach to everything you do. Here's what else will make you perfect for the role:

* At least 12 months' experience in a fast paced, customer facing management role
* Passionate about food & drink and delivering outstanding customer service
* Ability to inspire and lead a team
* Sociable with an outgoing personality
* Enthusiastic with a hands-on approach
* An understanding of a leisure or hospitality operation
* Willing to work a mixture of shifts throughout the week including late nights and weekends
* Ambition for success!

What's in it for you?

We encourage all of our people to develop their careers and to be the best they can be. That's why we ensure that we train our teams to the highest standards through on and off job training. As well as great career development, you'll also have regular reviews with your manager and time to discuss any new ideas you may have:

Benefits

* Bonus of up to 15% of basic pay
* Uncapped Out-performance Bonus, paid annually - last year some of our managers received as much as £9,000 bonus!
* 28 days' holiday, increases with length of service
* Healthcare Cash Plan
* Free Bowling.. of course
* A range of discounts with hundreds of Global Brands
* Access to discounted gym membership
* Childcare voucher scheme
* Discounted food whilst on shift

We also offer a 12 month fast track General Manager in Training programme to all Assistant and Deputy Managers wanting to progress their career. The programme offers real exposure to what is required to run a busy and successful Centre.

Be quick - we don't want you to miss out on this great opportunity to become part of our team.