Deputy Club Manager - Fareham

Deputy Spirit Health Club Manager

Department: Spirit

Hotel level: Small / Medium / Large

Reports to: Spirit Club Manager

Job overview

Under the general guidance and supervision of the Spirit Health Club Manager support the co-ordinating of all recreational guest services, including spa and gym operations.

Ensure the highest standard of Customer Care and Service at all time. 

Key Relationships

Spirit Health Club Manager, Hotel General Manager, Hotel Operations Manager, Spirit Health Club Staff, Spirit Health Club members, Hotel Guests.         

Key Job Responsibilities

• To assist in review of the annual budget and identify short term objectives to achieve targets.
• To be responsible for the control and maintenance of weekly figures, stockcontrol, sales reports and the monthly profit/loss statement.
• To maintain the cleanliness of the club at all times.
• Screen all users by means of an SHF approved Lifestyle Questionnaire (where appropriate).
• Assess the physical condition of all users in accordance with the Spirit Health and fitness approved assessment procedures.
• Prescribe individual cardio-respiratory based exercise programmes and monitor these. Complete to GIC standard.
• Maintain member portfolio records to Spirit Health Club standards.
• Ensure that close liaison is maintained between the member, their screening assessment, programme and if appropriate the member’s GP.
• Assist in the organisation of appropriate seminars, advice sheets and contacts in Lifestyle areas.
• Assume total responsibility of the Spirit Health Club in the absence of the Spirit Health Club Manager or as designated.
• To be responsible for the induction of all new staff in conjunction with the company induction / orientation standards.
• Assist in the development and discipline of junior staff.
• Delegate tasks to subordinates (where appropriate) and supervise their activities.
• Take responsibility for cashing up.
• To assist in promotion of the Spirit Health Club by being involved in promotional activities such as showing round prospective members.

Self Management

• Comply with company grooming and uniform standards.
• Comply with timekeeping and attendance policies.
• Actively participate in training and development programmes and maximise opportunities for self development.
• To maintain the appropriate attitude and physique to reflect and promote the image of Spirit Health Club.

Customer Service

Demonstrate service attributes in accordance with industry expectations and company standards to include:-

• Being attentive to guests
• Accurately and promptly fulfilling guest requests
• Understand and anticipate guest needs
• Maintain a high level of knowledge which will enhance the guest experience
• Demonstrate a service attitude that exceeds expectations
• Take appropriate action to resolve guest complaints
• Appreciate the dynamic nature of the health club industry/hotel industry and extend these service attributes to all internal customers.
• Be able to promote the health club, hotel and company products and services by being involved in a variety of activities, in accordance with the budget set by the Spirit Health Club Manager.
• To assist in the sales of accessories in the Spirit Health Club.
• Maintain a high level of product and service knowledge about all health clubs in your region.
• Develop extra activities and events such as circuits, aqua-aerobics, running club etc.

Health Safety & Security

• Demonstrate a comprehensive understanding and awareness of all policies and procedures relating to Health, Hygiene and Fire Life Safety.
• Familiarise yourself with emergency and evacuation procedures.
• Ensure all security incidents, accidents and near misses are always logged in a timely manner and brought to the attention of your line manager.
• Assist in the maintenance of all facility equipment and carry out minor repair work.
• Assist in the monitoring and control of the pool and spa in relation to those standards as given in the Maintenance / Pool & Spa Manuals; assume full responsibility in the absence of the Spirit Health Club Manager.
• Assume responsibility for the highest standards of hygiene, cleanliness and tidiness in the Spirit Health Club.

General

• Assume responsibility for the daily administration of the club and constantly review the efficiency of the systems in place.
• Comply with the company corporate code of conduct at all times.
• Familiarise yourself with our winning ways which link to the desired behaviours that we expect all our employees to display.
• Perform other tasks at the level of the role as directed by your line manager in pursuit of the achievement of business goals.
• Ability to work as part of a diverse team with colleagues from different viewpoints, cultures and countries.

General

• Assume responsibility for the daily administration of the club and constantly review the efficiency of the systems in place
• Comply with the company corporate code of conduct at all times
• Familiarise yourself with our winning ways which link to the desired behaviours that we expect all our employees to display
• Perform other tasks at the level of the role as directed by your line manager in pursuit of the achievement of business goals
•  Ability to work as part of a diverse team with colleagues from different viewpoints, cultures and countries

Person Specification

Background / Experience

Essential (include driving license and work permit if required)

• UK citizen or valid work permit
• Numeracy and literacy skills
• Willingness to learn First Aid at Work and Pool Attendant Qualification
• Willingness and ability to swim
• Ability to manage team

Desirable

• Ordered Approach
• First Aid at Work Certificate
• Pool Attendant qualification
• Level 3 membership of the Register of Exercise Professionals
• Experience in Health & Fitness industry
• NVQ/degree (or equivalent) in health & Fitness

Team Focused: Developing the talent, process and capability for our current and future needs

Essential ( Co-operation & Communication skills,  multi skill, self development, performance improvements)

• Carry out instructions
• Desire and ability to learn
• Able to ask for help
• Assist others within and outside of immediate department
• Ability to communicate effectively
• Ability to give instruction and direction
• Ability to clean
• Ability to restock

Action Oriented: Ensuring that visions and strategies are translated into specific deliverables in order to get results

Essential (e.g. Planning skills, enthusiasm, able to work under pressure with changing priorities, motivational factors, attitudes and personal presentation)

• Ability to plan and prioritise
• Ability to organise self
• Able to multi-task
• Flexible & adaptable
• Ability to build rapport
• Courtesy
• Attention to detail
• Listening Skills
• Counselling skills
• Manual Dexterity
• Coaching skills
• Problem Solving skills
• Ability to work under pressure

Passionate: Creating an environment where there is a relentless commitment to success

Essential (e.g. taking responsibility, able to work without supervision)

• Enthusiastic
• Positive attitude
• Sales Techniques
• Ability to work without constant supervision

Savvy: Understanding the market, the business and customers in order to create competitive advantage

Essential (e.g. customer care skills internal & External, anticipating needs, exceeds expectations, Team working,  job knowledge, job skills & any specific aptitudes such as typing skills)

• Customer Focused / Can-do
• Understanding the internal and external customer needs
• Anticipate customer needs
• Open to new ideas
• Cultural Awareness
• Willingness to learn about the Hotel/ Spirit  standards /products and services

Desirable

• Literate in Computer Technology
• Understanding of the Hotel / Health & Fitness Industry standards, and Spirit Health Club policies and procedures