Wet/Pool Operations Manager - Leisure Centre

At Fusion Lifestyle, we aim to be the first choice leisure provider and our success is down to the unique contributions that our staff make every day. We believe everyone can achieve their very best and we are committed to developing our people so they achieve their goals and reach the top of their potential.

Are you the best at what you do?

We are looking for the best Wet Operations Manager to make things happen for our customers at Kempston Pool in Bedford. The role is full time working 40 hours per week, paying £20,000 - £24,000 per annum.

You will be passionate about delivering excellent customer service and working with a diverse and dynamic team within a fast paced environment.

The company

We work in collaboration with our partners in your community to provide recreational sport, health and fitness activities. A registered charity, we formed in April 2000 with a handful of facilities in Southwark. Since then we have consistently made a surplus (profit) each year which means we have been able to put that back into improving our facilities. We now have nearly 80 facilities nationwide including swimming pools and health and fitness centres and even an ice rink, an outdoor sports centre and indoor bowls centres.

The role

You will be responsible for:

* leading all wet operations programming and drive revenue for all pool activity.
* driving and achieving centre financial targets and KPIs, including customer service targets, occupancy targets, revenue targets, payroll costs and participation levels
* driving all wet side programming, maximizing Swim School and Learn2 occupancy
* day to day management of the leisure centre, carrying out the Team Leader role when on duty management shift
* deputising for the General Manager as required
* ensuring all safe systems at work are adhered to and general building management including maintenance and repairs
* establishing and maintaining excellent relationships with our customers and potential customers, handling and escalating complaints where appropriate
* supporting the preparation of annual service plans, financial plans and statistics
* providing clear leadership with regards to compliance with all health and safety procedures and requirements, fixing or escalating issues as appropriate.
* Line management responsibilities for recruitment, induction, delivering training, appraisal, development and performance management of staff, including 1-2-1s
* supported by the divisional Technical, ensuring IQL CPD record keeping and verification requirements are complied with at the Centre

The candidate

The experience and background you will need is:

* Recognised pool lifeguard qualification
* First Aid at Work Certificate
* Pool Plant Operator qualification
* Supervisory experience in the hospitality or service industries
* Experience of working in wet operations (lifeguarding, swim teaching or Trainer Assessor)
* Experience of managing a team including training, development, appraisals, performance management and recruiting staff
* Experience in financial management and budget preparation, and a proven track record of meeting financial targets

The benefits you will enjoy include:

* 22 days holiday plus 8 bank holidays (pro rata)
* Choice membership
* Pension Scheme
* Eye test (DSE users)
* Childcare vouchers
* Cycle to work scheme
* Sick pay
* And more.

In line with the Immigration, Nationality and Asylum Act, all applicants will be expected to provide proof of eligibility to work in the UK if invited to interview.

Fusion Lifestyle recognises the benefits of a diverse workforce and we therefore welcome applications from all backgrounds and all sections of the community.