Membership Sales Administrator - Woking Leisure Centre, Surrey

Woking, Surrey
£15,525 per annum
21 Jul 2016
14 Aug 2016
WMSA0720
Part Time

freedomleisure, the largest provider of community leisure in the South East, are looking for exceptional people to join the team. We need dedicated employees to deliver a great service to our customers.

 

Membership Sales  Administrator - Woking Leisure Centre & Pool in the Park

Hours: Part time (15 hours per week), typically spread over 3 days. However, days and hours may vary to suit the needs of the business, such as when the BACS run is processed.

Salary: £15,525.00 per annum

Freedomleisure is looking for a talented Membership Sales Administrator, to join our friendly and professional team at Woking Leisure Centre & Pool in the Park.

Reporting to the Sales Manager, your duties will include but are not limited to:

  • Processing the monthly BACS run and daily BACS reports.
  • Driving member retention and renewals, collecting payments from debtors by contacting them via telephone, email, text message and post.
  • Ensuring accurate data entry, auditing membership sales and filing.
  • Extracting data from the membership system (TLMS) and producing reports in MS Excel.
  • Contributing to achieve the financial, sales and retention targets.
  • Dealing with membership issues and delivering exceptional customer service.
  • Supporting the membership sales team, providing cover when necessary. For example: conducting tours, understanding the needs of customers and presenting the membership options in a clear and effective manner.

You will ideally be experienced in sales administration and have some understanding of the health and fitness industry; however full training will be given for the right candidate. You must be an outgoing person, who is confident talking to the public, have excellent communication skills and a strong team ethic. A high attention to detail and strong IT skills are essential for this role, including a good knowledge of MS Excel.