Soft Play Team Leader - New Trampoline Park Opening

Soft Play Team Leader - Flip Out London E6

Are you an ambitious, energetic Team Leader/Supervisor hungry to make your mark within the Soft Play/Leisure Inducstry?

As Soft Play Team Leader, you will be given a variety of opportunities to develop you personally and professionally. Flip Out London E6 is a new site opening in May 2017; you will have an opportunity to shape the team, and operations of this business as well as setting it up for a successful launch. 

Here at Flip Out, our success, growth and innovation are what has enabled us to become the market leaders within our sector of the leisure industry. With 64 sites across 9 countries (and growing!), we are a great destination for all ages to enjoy.

Some of the benefits of working as part of Team Flip Out include free jumps (of course!), discounted food on shift and 28 days’ holiday pay.

If you’re ready to join this fast-paced, fun and people-focused environment, here’s what will make sure you are perfect for the role leading one of our sites:

Team Leadership

• Ensure team are performing their roles effectively at all times
• Ensure team have individual performance plans
• Monitor team performance and conduct regular appraisals and meetings alongside management team

Customer Service

• Ensure team members are promoting and providing the highest level of customer service
• Immediately responding to customer service in store
• Ensuring our customers have an amazing experience every time they visit

Operational Controls

• Stock Control
• Monitor food quality and delivery times
• Responsible for ensuring that due diligence procedures and processes in place
• Work with line manager to ensure soft play targets are being met

Health and Safety

• Be involved in rolling out Flip Outs safe practices and procedures in their specific areas of work
• Be able to respond quickly to any incidents that may occur
• Keep up to date with health and safety procedures
• Ensure the standards of cleanliness in the Soft Play arena

Other

• Provide support when needed in various areas of the business

Here at Flip Out, we pride ourselves in delivering an amazing customer experience and providing a fun environment for our team to grow within. Here's what will make you the perfect fit to the role:

• Experience leading a customer service or other relevant team
• Experience working with children and/or food and drink (branded restaurant preferable)
• Excellent communication skills
• People-Focused
• Leads by example with a hands-on approach
• Works well within a team environment
• Remains calm under pressure
• Willing to work a mixture of shifts throughout the week including evenings and weekends

Desired Qualifications

• First Aid
• Hospitality and Catering Qualifications

Be quick - we don't want you to miss out on this amazing opportunity to become part of our team!