Member Support Advisor - Fitness First

Member Support Advisor - Fitness First
Account Management Team - UK Contact Centre - Poole

Here at Fitness First we love what we do! With a global rebrand and the exciting announcement of our fitness partnership with Team GB we have an exciting journey ahead!

You could be a part of it..............

Our multi-skilled UK Contact Centre has a fantastic opportunity for a Member Support Advisor to join the existing team focused on contacting our members to discuss their memberships.

The Role

Primarily focused on making outbound calls to our members you will work to KPI’s and targets to achieve as a department to improve our member retention.

You will be responsible for reviewing data, utilising our current retention offering and proactively trying to help our members to achieve their goals. You will be required to deliver an exceptional member experience consistently and be able to discuss all aspects of fitness.

This is a fantastic opportunity for a performance driven individual to excel within a fun & energetic multi-channel atmosphere.

What do you need?  

• Experience within a contact centre environment
• Experience working to targets
• An understanding of the fitness industry desirable

What can Fitness First offer you?

• Employee benefits .......free gym membership, birthday holiday & loads more....
• Career progression & Development opportunities

 We are always looking for ambitious individuals that will strive to develop both themselves and the Fitness First brand! 

Interested?

Please apply now and a member of the team will be in contact to discuss a career in Fitness First.