Guest Relations Administrator - Luton

Elite Hotels
Luton, Bedfordshire
Market related
28 Apr 2017
26 May 2017
LHH - 2017-29
Rebecca Gibbard
Full Time

Guest Relations Administrator - Luton Hoo

Luton Hoo, Hotel, Golf & Spa now has an exciting opportunity available for a Guest Relations Administrator

Luton Hoo Hotel, Golf & Spa, one of the country's finest 5 star hotels, is set in the heart of 1065 acres of historic gardens and parkland. Excellent transport links mean we are only 30 minutes by train from St Pancras, a 10 minute drive to Luton Airport and 5 minutes from Junction 10 of the M1. This is a rare opportunity to join the administration team at this stunning Grade I listed property with 228 bedrooms, 4 food & beverage outlets including fine dining restaurant, brasserie, bar and mansion house lounge, extensive conference and banqueting facilities, luxury spa and championship golf course. This is a fantastic opportunity to develop your career within a 5* hospitality environment. We are looking for administrator to support two senior managers with their daily operations.

A large part of the role is guest relations and experience in this area is essential.

Other tasks include, data entry, general administration and dealing with internal customers. Hours are negotiable, generally 30 to 40 per week, Monday to Friday. You must have experience in a previous administration role, ideally gained within a Hospitality environment, although this is not essential. You will be able to use MS Office to a good standard and be proficient in excel. You will have excellent verbal and written communication skills. You will need to be methodical, organized and be able to work with paper-based and IT systems. Attention to detail is key and accuracy in inputting data is essential.

You will have good planning and prioritising skills in order to support the department.

And in return...

As an Investor in People accredited employer, Elite Hotels offer a wide range of benefits to our employees to ensuring they are happy and well rewarded. Along with excellent training, development and progression opportunities some of the other benefits successful candidates would enjoy include: A share in the Company Gratuities scheme
An Employee Assistance programme managed by Hospitality Action
A childcare voucher scheme offering tax and NI relief when paying a registered childcare provider.

Our reward and recognition scheme (GEM's - see more information on our careers website) has been highly praised during our Investors in People accreditation.

  • Fantastic company discounts and reduced rates for employees and family members across all four of our stunning hotels in beautiful locations
  • Company personal contributory pension scheme
  • Meals on duty compliments of the Chef
  • Quality uniforms provided and laundered
  • Support with on-going professional qualifications