Night Supervisor - Luton

Night Supervisor - Luton Hoo Hotel

Luton Hoo Hotel, Golf and Spa in Bedfordshire, now has an exciting opportunity for a Night Supervisor to join our Nights team Night Supervisor

Overview

The Night Supervisor will be responsible for overseeing the Night Porters team to ensure that we provide a five star service to the hotel's guests and visitors. You will assist the Night Manager to provide a smooth and efficient Night Service & Night Audit. This will ensure that our 5 star high level customer service is maintained on a 24 hour basis. As Night Supervisor you will ensure that a thorough and comprehensive hand-over is carried out from Reception at the start and end of the shift and you will provide a late guest check-in and information service.

Night Supervisor Attributes/Experience

Candidates should be able to demonstrate a proven track record in Reception or Night Porters in the hotel or travel trade industry preferably gained within a 4/5 Star establishment . Applicants should be computer literate and preference will be given to candidates who have experience in Opera Fidelio or similar advanced PMS systems. For this post we require an excellent command of the English language both verbal and written and outstanding communication and leadership skills. Candidates should also be able to demonstrate a clear understanding of the highest level of customer service.

Benefits

As an Investors In People accredited employer, Elite Hotels offer a wide range of benefits to our employees to ensuring they are happy and well rewarded. Along with excellent training, development and progression opportunities some of the other benefits successful candidates would enjoy include:

• The opportunity to work in one of the country's foremost heritage hotels, one of the AA's Top 200 Hotels in the UK and Ireland and proud members of Small Luxury Hotels of the World and Condé Nast Johansens
• A share in the Company Gratuities scheme which is performance driven by you and your colleagues
• An Employee Assistance programme managed by Hospitality Action
• A range of flexible benefits to help you manage your lifestyle
• A childcare voucher scheme offering tax and NI relief when paying a registered childcare provider
• Our reward and recognition scheme; GEM's
• Fantastic Company discounts and reduced rates for employees and family members across all four of our stunning hotels in beautiful locations
• Company personal contributory pension scheme
• Meals on duty compliments of the Chef
• Quality uniforms provided and laundered
• Free car parking