Meeting and Events Sales Executive - London

Chelsea FC
London
Competitive
21 Feb 2017
24 Feb 2017
Full Time

Meeting and Events Sales Executive - Millennum and Copthorne Hotels

Reporting to: Director of Sales & Marketing. Dotted line to Operations Manager & General Manager     

Department: Sales / Operations

Job Function: To sell and coordinate events held at Millennium & Copthorne hotels at Chelsea Football Club.

To manage the office function and administration supporting the senior management of the hotels.

Main Responsibilities:

  • To have a full and up-to-date knowledge of Millennium & Copthorne hotels at Chelsea Football Club’s products and services
  • To take enquiries, follow up and convert bookings for Meetings and Events.
  • To ensure that regular follow up is carried out with provisional bookings
  • To maximise revenue at every opportunity by suggestive selling and upselling.
  • To assist in maximising total space utilisation by way of diary management
  • To ensure all departmental procedures are carried out to standard
  • To liaise with the customer from initial enquiry to event day ensuring efficient and timely communitcation
  • To play a key supporting role in the general administration function of the hotel,
  • To work with the key heads of department to ensure that guest and formal communications are produced and managed in a timely and efficient manner
  • To be familiar with the key personnel within ChelseaFootball Club and Millennium & Copthorne Hotels and liaise with them such as to present the hotel in the best possible light
  • To liaise with the Sales Co-Ordinator to ensure a constant back up resource is available as and when support is needed
  • To work with other Heads of Department to ensure that clients and guests of the General Management and senior management are afforded appropriate courtesies , service and attention
  • To ensure that comments, queries and concerns brought to senior management attention are dealt with professionally and in a timely manner
  • To confidently represent the General Manager and senior management of the hotel and football Club when required
  • To demonstrate discretion and confidentiality when dealing with matters of a personal , legal or commercially sensitive nature
  • To supply information to and work alongside the relevant departments to ensure a smooth running of events  
  • To be fully aware of and follow the requirements of the Health and Safety at work Act pertaining to your position.
  • To carry out any other reasonable duties that may be required.
  • To contribute to operations meeting by delivering information to all Meeting & Event activities for the upcoming week via BEOs
  • To forecast Meeting & Event revenue on a weekly basis and assist in the budgeting process

Personal Specification:

  • Proven experience in an event sales or event supervisory role
  • Computer literate including MS Outlook, Word and Delphi
  • Confident in customer facing situations – with personel of all levels
  • Ability to inspire customer trust and confidence
  • Past experience of dealing with matters of a confidential nature
  • Ability to deal effectively with, and gain support of, internal colleagues.
  • Excellent ambassadorial, verbal and communication skills.
  • To be able to think fast and to deliver solutions to customer requirements
  • Must operate with integrity and be aware of the sensitive issues that surround the CFC  and Millennium & Copthorne Hotels brands
  • Proven proactive approach to events & account management
  • Confident in client facing situations
  • Commercial awareness with attention to yielding of business and maximising profit
  • Team Player
  • Target driven