User Experience Designer - London

User Experience Designer

Reporting to: Senior Digital Product Manager

Department: Digital Marketing and CRM

Main Purpose:

The User Experience Designer will be responsible for conceiving and conducting user research, interviews and surveys, and translating them into concepts, wireframes and prototypes. You will also design the overall functionality of the product and iterate upon it to ensure a great user experience.

Key Responsibilities:

• Translate concepts into wireframes and mockups that lead to intuitive user experiences.
• Facilitate client’s product visions by researching, conceiving, wireframing, sketching, prototyping, and mocking up user experiences for digital products.
• Design and deliver wireframes, user stories, user journeys, and mockups optimized for a wide range of devices and interfaces.
• Identify design problems and devise elegant solutions.
• Make strategic design and user-experience decisions related to core, and new, functions and features.
• Take a user-centered design approach and rapidly test and iterate your designs.
• Collaborate with other team members and stakeholders.

Person Specification

• Three or more years of UX design experience. Preference will be given to candidates who have experience designing complex solutions for complete digital environments.
• Expertise in UX software such as InVision, UXPin, Balsamiq, Framer.js, Quartz Composer, and the like is a must. Basic HTML5, CSS3, and JavaScript skills are a plus.
• Ability to work with stakeholders to understand detailed requirements and design complete user experiences that meet stakeholder’s needs and vision.
• Extensive experience in using UX design best practices to design solutions, and a deep understanding of mobile-first and responsive design.
• A solid grasp of user-centered design and testing methodologies, subsystems, and usability and accessibility concerns.
• Ability to iterate your designs and solutions efficiently and intelligently.
• Ability to clearly and effectively communicate design processes, ideas, and solutions to teams and clients.
• A clear understanding of the importance of user-centered design.
• Be willing to help teammates, share knowledge and experience with them, and learn from them.
• Be open to receiving feedback and constructive criticism.
• Be passionate about all things UX and other areas of design and innovation. Research and showcase knowledge in the industry’s latest trends and technologies.

MEASURE OF PERFORMANCE

• Enhance the customer experience and NPS score across Chelsea Football Clubs digital platforms.
• Improve the usability and accessibility of the clubs digital platforms.
• Deliver wireframes and prototypes within set timeframes whilst validating ideas with user groups.
• Work collaboratively with different stakeholders whilst challenging current thoughts and beliefs in collaborative ways.
• Increase engagement, conversion and retention across the clubs online platforms.