Tour Guide - London

Tour Guide (Stadium / Museum Tours)

Location: London

Hours: Hours rotated over a 7 day week, the majority of hours available at weekends

ROLE:

The Tour Guide will conduct stadium tours and assist with all operational aspects of the Tours and Museum.

RESPONSIBILITIES:

• Operation of all stadium tours and museum admissions to the required standard.
•  All tours being delivered at the right level to ensure visitors exceed their expectations of their visit.
• Promote Chelsea FC and all its facilities during the Tour.
• Ensure all opportunities are taken to up-sell merchandising and official photo opportunities within the Museum.
• Ensure all areas of the front of house areas are fully stocked with required merchandise / marketing collateral and report to management where stock shortages are found.
• Meet and greet all visitors to ensure customer service standards are met from the first point of contact and assist with queue management.
• Carry out the agreed breakdown and set-up of the stadium tour and Museum route (in accordance with Health and Safety Criteria).
• Report any faults of equipment within the Tour Route or Museum to management.
• Assist the Stadium Tours Supervisor with the running of all front of house elements of the Tour / Museum operation.
• Process all Stadium Tour and Museum related bookings / purchases on the booking system in the correct and efficient manner.

ESSENTIAL SKILLS / EXPERIENCE:

• Previous experience of being a tour guide or related experience.
• Able to work weekends.
• Good understanding of the history / current events surrounding Chelsea FC.
• Excellent communication skills, along with excellent customer service values and delivery.
• Confident public speaker.
• Understanding of the leisure and tourism industry.
• Good understanding of basic Health and Safety.

DESIRABLE SKILLS / EXPERIENCE:

• Foreign languages spoken would be advantageous.

You may have experience of the following: Tour Guide, Sport, Football, Museum, Visitor Services Assistant, Leisure, Tourism, Customer Service, Curator, Visitor Assistant etc